Counterperson - Audi Central Houston

Purpose:

The Parts Counterperson sells at retail parts to all available customers over the counter through the shop or on the phone.

Duties and Responsibilities:

       Assist walkin customers in selecting required parts suggest companion requirements offer specials and ensure that the customer is exposed to the full product line.

       Pull purchases from stock. If the part is not in stock determine availability and submit an emergency order if requested by the customer.

       Answer phone calls providing price quotes and other information. Assist outside sales representatives with their orders.

       Set up orders for daily shipment delivery or pick up.

       Verify will call and back order files weekly and return to vendors or stock those items not required. Solicit assigned accounts by phone.

       Assist service technicians in selecting parts needed for repairs in process.

       Open a repair order envelope for all new repair orders.

       Order parts not in stock if after discussion with Shop Foremen it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.

       Notify the Shop Foreman and the customer that ordered parts have been received.

       Answer parts phones when front counter is overloaded.

       Ensure that before parts can be charged out the Technician presents a duplicate copy of the repair order and a parts requisition.

       File the requisition copy in the repair order envelope.

       Be friendly professional and efficient when working with all customers both on the phone and in person.

       Provide the same high level of service to the other dealership departments as is given to other customers.

       Issue credit for parts returned ensuring that the original invoice or its number is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.

       Ensure that all charge back sales are signed by the customers.

       When making tax exempt sales other than to a charge or cash account ensure that the customers full name address ICC number and signature is obtained.

       Present the customer with the white copy of the invoice after removing the tear strip. When doing business with regular cash customers ensure that their cash account numbers are recorded to assure proper customer tracking.

       When a credit card is declined notify the credit department. If they are not available either decline to charge the purchase or release the credit hold in accordance with the dealerships guidelines.

       Keep front and rear counter areas clean and uncluttered.

       Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.

       Keep current on new products and product updates.

       Participate in all training programs that are made available.

       Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

       Clean computer terminals and printers daily.

       Must be legally and technically able to operate company and customer vehicles.

       Must be insurable by company insurance carrier.

       Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

       Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor

Qualifications :

Qualifications:

       High school diploma or equivalent.

       Ability to read and comprehend instructions and information.

       One year of experience in an automotive parts dept.

       One year of sales experience.

       Professional personal appearance.

       Ability to work well with the public sometimes with several customers at a time.

       Will be required to wear a dealership uniform at all times.

       All applicants must be authorized to work in the USA

       All applicants must perform duties and responsibilities in a safe manner

       All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid driver license

Additional Information :

Its time to make the most important move of your career.  From our cooperative teambased approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

Remote Work :

No

Employment Type :

Fulltime