Guest Loyalty Specialist
Guest Loyalty Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Duluth GA. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.
What Youll Do:
- Ensure the guests happiness and their likelihood to recommend EchoPark to others.
- At all times act as the owner of the company/guest communication. Own the guests concerns until youve resolved any issues and/or met the guests needs.
- Answer and return all guest phone calls and emails in a timely friendly manner.
- Communicate with sales and recon departments.
- Schedule appointments.
- Meet and greet the guest make the guest feel welcome and set expectations regarding the upcoming process.
- Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
- Ensure repairs have met company standards and guest expectations.
- Work to create an outstanding culture of communication with the guest and team.
What Were Looking For:
- Demonstrated customer service and attention to detail
- Experience in problem resolution
- Be transparent
- Take the high road
- Willingness to learn
- Take ownership
- Celebrate small successes
What We Offer:
- $42000 annual salary or > base with monthly bonus opportunities
- Health Dental and Vision Insurance
- 401k with a 4% company match
- Paid vacation
- Access to leadership and personal development programs
- Casual dress
Additional Information
All your information will be kept confidential according to EEO guidelines.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
