Full time Reservation supervisor
Full time Reservation supervisor
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Job Description
Reservations Supervisor
You are the beginning of an exceptional guest experience. As a Reservations supervisor you will be the first experience of our hotel and brand. Guiding guests in the booking processes and day to day guest relations. As the supervisor you will be the lead member of the team so a good knowledge of reservations and opera systems is preferred.
Your role will include but is not limited to
- making/amending bookings.
- managing of group bookings (quotes contracts payments and more)
- liaising with new potential guests/groups/companies.
- liaising with the other departments within the hotel.
- managing the day to day needs of the department alongside the FOM.
What is in it for you:
Full training will be provided.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Consistently offer exceptional friendly and engaging service.
Ensure the best selection for the guest and ensure revenue is maximized through upselling.
Recommend property facilities and assist guests with information and special requests.
Book room reservation requests enter rooming lists and update accurate information in the system.
Qualifications :
Your experience and skills include:
Previous experience within a similar role preferred.
Good knowledge of Opera systems.
Confidence with dealing with incoming calls/emails.
Additional Information :
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
