Associate Store Manager

Roles and responsibilities

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards

Desired candidate profile

1. Leadership and People Management

• Team Leadership: Supervising, motivating, and guiding store staff, ensuring that they meet performance targets and maintain high customer service standards.
• Staff Training and Development: Onboarding, training, and developing employees to enhance their skills, improve product knowledge, and promote career growth.
• Conflict Resolution: Handling any employee or customer disputes with diplomacy and professionalism.

2. Customer Service and Satisfaction

• Customer Engagement: Ensuring that customers have an exceptional shopping experience by addressing their needs and concerns promptly.
• Customer Relationship Management: Building relationships with regular customers and encouraging repeat visits or customer loyalty programs.
• Problem-Solving: Addressing customer complaints and issues swiftly, aiming for a resolution that enhances customer satisfaction.

3. Sales and Revenue Management

• Sales Target Achievement: Developing strategies to meet or exceed sales targets and store KPIs.
• Sales Performance Monitoring: Tracking and analyzing daily, weekly, and monthly sales data to identify trends and areas for improvement.
• Promotions and Marketing: Overseeing promotional activities and events to boost sales, as well as ensuring the store’s compliance with marketing campaigns.

4. Inventory and Stock Management

• Stock Control: Monitoring stock levels, ordering new products, and preventing overstocking or stockouts to ensure availability of merchandise.
• Inventory Audits: Conducting regular inventory checks to ensure accuracy and prevent shrinkage.
• Visual Merchandising: Ensuring that products are properly displayed in-store to attract customers and drive sales.

5. Operational Efficiency

• Store Operations: Managing the day-to-day operations of the store, including opening and closing procedures, staff scheduling, and maintaining health and safety standards.
• Technology Utilization: Using POS systems and other retail technologies to streamline store operations and improve efficiency.
• Cash Handling and Financial Management: Overseeing cash flow, ensuring accurate cash handling, and balancing registers at the end of each shift.