Inside Sales Associate

Roles and responsibilities

1. Customer Service

• Customer Interaction: Providing excellent customer service by greeting customers, answering questions, and offering assistance.
• Product Knowledge: Understanding product features, benefits, and availability to help customers make informed decisions.
• Problem-Solving: Handling customer complaints or issues with professionalism and offering effective solutions.

2. Sales and Upselling

• Sales Goals: Actively working to meet or exceed sales targets by encouraging customers to purchase products.
• Upselling and Cross-Selling: Suggesting related or higher-end products to customers to increase sales and improve their shopping experience.
• Promotions and Discounts: Informing customers about ongoing promotions, discounts, and loyalty programs.

3. Communication Skills

• Clear Communication: Using clear, concise, and friendly language when interacting with customers, both verbally and in writing.
• Team Collaboration: Coordinating with team members to ensure smooth store operations and customer satisfaction.
• Active Listening: Listening carefully to customer needs to provide the best product recommendations.

4. Product Knowledge

• In-Depth Product Understanding: Becoming well-versed in the store's product range, including features, uses, and pricing.
• Market Trends: Keeping up with the latest trends and developments in the product category and sharing that information with customers.
• Stock Knowledge: Understanding which products are in stock and assisting with product availability queries.

5. Store Maintenance and Organization

• Visual Merchandising: Ensuring that the store is clean, organized, and visually appealing, including arranging products according to store guidelines.
• Inventory Management: Restocking shelves and assisting with inventory management, ensuring that products are available for customers.
• Store Cleanliness: Maintaining a clean and safe shopping environment for customers by keeping aisles clear and items well-presented.

Desired candidate profile

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

REQUIREMENTS:

• High School Certificate
• 1-2 Years Industry Experience
• Good Communication Skills
• Excellent Customer Service