Store Manager

Roles and responsibilities

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Thinks Customer – Has a good understanding of main customer segments and helps team to understand them. Solicits customer feedback and ensures customer expectations are exceeded. Actively encourages “customer first” mindset.
• Leads the Way – Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in
• Drives Impact – Make informed decisions and clearly communicates rationale behind them. Proactively identify and seek relevant information and data from team to make decisions. Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made. Makes hard decisions, knows when to make a call versus delegating upwards

Desired candidate profile

1. Leadership and Team Management

• Staff Supervision: Leading, coaching, and motivating a team of sales associates, cashiers, and other store employees.
• Scheduling and Labor Management: Creating work schedules that ensure adequate staffing levels while controlling labor costs.
• Training and Development: Providing training and development opportunities for staff to improve product knowledge, customer service skills, and sales performance.

2. Customer Service Excellence

• Customer Interaction: Ensuring that customers receive exceptional service and addressing any concerns or complaints promptly.
• Customer Retention: Developing strategies to build customer loyalty, including personalized service and addressing customer feedback.
• Problem Solving: Handling customer issues, returns, or exchanges in a professional and customer-focused manner.

3. Sales and Performance Management

• Sales Targets: Setting and monitoring sales goals and working with the team to ensure targets are met or exceeded.
• Visual Merchandising: Ensuring that store displays are attractive and aligned with brand guidelines to maximize product visibility and sales.
• Promotions and Discounts: Overseeing the implementation of promotions, sales events, and seasonal campaigns to boost revenue.

4. Inventory Management

• Stock Control: Managing inventory levels to ensure that products are well-stocked, and stockouts are avoided.
• Stock Replenishment: Ordering new stock and managing product returns to vendors as necessary.
• Inventory Audits: Conducting regular stock audits to track product availability and identify any discrepancies or shrinkage.

5. Financial Management

• Budgeting: Managing the store's budget, ensuring that expenses such as staffing, supplies, and overhead are controlled.
• Cost Control: Identifying areas for cost savings without compromising customer experience or operational efficiency.
• Cash Handling: Overseeing cash transactions, ensuring proper procedures are followed for cash registers, and managing daily financial reports.