Customer Support Specialist

We are Tibber the energy company that wants you to use less energy. Whaaat Thats right. Well get back to that. Yes we are by definition an energy company but were more techy than most. How and why you might ask Well a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost all with the help of cool fancy tech. Good for our customers their wallets and the planet.

Our growth rate has been truly amazing and still were just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique portfolios trading energy on the market.

Job Description

NOTE: For this position tickets must be answered in Dutch. Therefore fluency in Dutch is a requirement.

Do you get positive energy from providing service and advising on sustainability Do you thrive in a fastpaced and dynamic environment and adapt easily to change Then we would love to get to know you better. We are looking for a Customer Support Specialist. As a Customer Support Specialist at Tibber you play a central role in delivering exceptional service and support to our customers while contributing to our mission to revolutionize the energy industry. Some of your key responsibilities include:

Engagement: Building strong and lasting relationships with Tibber customers by delivering worldclass customer service through various channels.

Problem Solving: Quickly and effectively researching and resolving customer questions concerns and issues to ensure a positive customer experience.

Product Knowledge: Developing knowledge of Tibbers products services and technologies to provide accurate information and assistance to customers.

Technical Support: Assisting customers with technical issues related to the Tibber app smart home devices and integrations like Smart Charging.

Billing and Account Management: Handling inquiries related to billing account updates and contracts.

Information Provision: Informing customers about energysaving opportunities sustainability and how Tibbers services can contribute.

Documentation: Accurately recording customer interactions processing feedback and resolving issues in our CRM system.

Process Improvement: Collaborating with crossfunctional teams to identify process improvements and contribute to optimizing customer service.

Feedback Loop: Being the voice of the customer within Tibber by providing insights and feedback to constantly improve our products and services.

The Perfect Fit

We dont expect perfection but the ideal candidate would look something like this:

Strong communication skills both written and verbal. Tickets (or messages) are in Dutch and our company language is English; fluency in both languages is required.

A desire to help. Experience in customer service or a relevant field.

A customeroriented mentality and an empathetic attitude.

The ability to solve problems quickly effectively and efficiently.

Technical aptitude. Comfortable in a technologydriven environment and quick to adapt to various programs.

An interest in our smart products and services a commitment to sustainability and an understanding of the importance of energysaving solutions.

Ready for:

Innovation: An opportunity to influence one of the most important industries today.

Growth: A chance to learn a lot and push the boundaries of what you think is possible with opportunities for both personal and professional growth.

Autonomy: An autonomous and humble culture in a scaleup adventure.

Flexible Benefits: Whether its health wellness equipment or other important reimbursements we will do our best to meet your needs including a Classpass subscription for all employees!

The Tibber Mindset

We are on a mission to change an industry. This also means being prepared for the unexpected. Tibber is a startup in the truest sense of the word which means we are on a journey of constant change. We do what others say cannot be done we try win and fail together but we never lose sight of our customers. We are passionate about sustainability and a circular approach considering our own products and the entire ecosystem as much as possible.

We are very proud to be a missiondriven startup with thousands of new users every month. Started by two passionate founders in 2016 Tibber now has over 250 employees in our offices in Stockholm Frde Berlin Amsterdam Oslo and Helsinki. With a number that grows every week we are just getting started. In the future we hope to expand into new markets and are happy to be supported by investors such as Balderton Capital Eight Roads Ventures Founders Fund Schibsted and Summa. Tibber is an equal opportunity employer and highly values inclusivity.

At Tibber we are committed to hiring developing and retaining exceptional people regardless of race color religion sex sexual orientation age marital status disability neurodiversity or gender identity. We strongly encourage people from underrepresented groups to apply.

NOTE: Our company language is English so please apply in English by clicking the link below.