Customer Success Manager fmd Fluent French Speaker
Customer Success Manager fmd Fluent French Speaker
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Job Description
Who We Are
Founded in 1996 GIATA is the global pioneer specializing in travel and tourism content technology solutions with our headquarters in the heart of Berlin. Our digital products serve more than 20000 customers and partners across 74 countries including major hotel chains online travel agencies tour operators travel agency cooperations and global distribution systems. Some of our notable partners include Booking.com Google DERTOUR TUI Tripadvisor and Sabre.
At GIATA we firmly believe that a positive supportive and innovative work environment is the key to longterm success and growth. Driven by passion and expertise our team of 84 employees consistently sets higher standards in the TravelTech industry.
We are always on the lookout for talented driven professionals to join our journey of success.
Currently we are seeking a Berlin based highly motivated and talented:
Customer Success Manager (f/m/d) Fluent French Speaker
What You Can Expect
- Complete trust in your abilities and plenty of space for creative and selfdirected work.
- A permanent contract in a stable dynamic and futureoriented company as well as flexible working hours and a hybrid office/remote work model.
- Up to 4 weeks of Work from Anywhere per year.
- Benefits like a BVG Germany Ticket an Urban Sports Club membership meal subsidies and attractive anniversary bonuses.
- Tourism perks like the DRV Card and other discounts.
- A budget for your personal career growth and development.
Your Responsibilities
- Consult and Support Customers: Provide expert guidance on our software solutions ensuring customers understand their functionality and value while offering technical support throughout the customer journey.
- Onboarding Management: Lead the onboarding process across customer tiers including setup configuration training and ongoing support for a smooth start and continued success.
- Resource Development: Create and deliver documentation such as onboarding materials technical guides knowledge base articles and training resources to empower customers.
- CrossTeam Collaboration: Advocate for customer needs across teams contributing to customer success metrics and product improvements.
- Data Analysis: Monitor customer usage identify challenges and deliver tailored solutions to drive satisfaction and retention.
What You Bring
- Fluent in French and English at a professional level (additional language skills are a plus).
- Excellent communication skills both written and verbal with a customerfirst mindset.
- Experienced in B2B customer management preferably with tech solutions and/or within the tourism industry.
- Strong technical acumen including proficiency in Excel database management and an understanding of programming languages.
- Familiar with CRM systems (e.g. HubSpot Salesforce) and their maintenance.
Even if you do not meet all the listed requirements but have experience in most areas we encourage you to apply. We value a willingness to learn and are excited to work with you on your professional development.
Inclusivity at GIATA
At GIATA we are committed to creating an inclusive environment where all employees feel valued respected and supported. We strive to build a workforce that reflects the diversity of our communities. We are an equal opportunity employer and welcome applications regardless of race ethnicity religion gender origin disability marital status citizenship or gender identity. If you have a disability or specific needs that require accommodation please let us know.
Employment Type
Full Time
