Customer Service Rep05332 - 8800 Highway 72 W
Customer Service Rep05332 - 8800 Highway 72 W
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a customeroriented service representative. A customer service representative or CSR provide product/service. The best CSRs are genuinely excited to help customers. Problemsolving comes naturally to customer care specialists. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage incoming calls
Assist in preparing food orders
Daily and weekly cleaning tasks
Identify and assess customers needs
Handle customer complaints and provide appropriate solutions
Follow procedures guidelines and policies
Qualifications :
- Excellent organizational skills
- Excellent communication and presentation skills
- Ability to multitask prioritize and manage time effectively
- Customer Service Representatives must be at least 16 years of age.
Additional Information :
- Benefits All team members are eligible for benefits (eligibility for certain benefits dependent on approximate hours worked per week)
- Perks Discounts on menu items a safe work environment and opportunities for Career growth and advancement
- Schedule Flexible scheduling and opportunities for overtime.
All your information will be kept confidential according to EEO guidelines.
PHYSICAL REQUIREMENTS including but not limited to the following:
Standing
- Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Walking
- For short distances for short durations
- Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location.
Sitting
- Paperwork is normally completed in an office at a desk or table
Lifting
- Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
- Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5.
- Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
- Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves.
- Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
- Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
- During delivery carry pizzas and beverages while performing walking and climbing duties.
Pushing
- To move trays which are placed on dollies.
- A stack of trays on a dolly is approximately 24 30 and requires a force of up to 7.5 pounds to push.
- Trays may also be pulled.
Climbing
- Team members must infrequently navigate stairs or climb a ladder to change prices on signs wash walls perform maintenance.
- During delivery of product navigation of five or more flights of stairs may be required.
Stooping/Bending
- Forward bending at the waist is necessary at the pizza assembly station.
- Toe room is present but workers are unable to flex their knees while standing at this station.
- Duration of this position is approximately 30 45 seconds at one time repeated continuously during the day.
- Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
- Performed occasionally to stock shelves and to clean low areas.
Reaching
- Reaching is performed continuously; up down and forward.
- Workers reach above 72 occasionally to turn on/off oven controls change prices on sign and lift and lower objects to and from shelves.
- Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes.
- Workers reach forward when obtaining topping ingredients cleaning work surfaces or answering phones.
Machines Tools Equipment Work Aids
- Team Members may be required to utilize pencils/pens computers telephones calculators TDD equipment pizza cutter and pizza peel.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
