Shift Leader07552 -
Shift Leader07552 -
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Salary Not Disclosed
1 Vacancy
Job Description
Shift Leader
Summary
Supervise shifts and/or work areas in the operation of an Independent Dominos Franchisees (IDF) restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies procedures programs and systems. Ensure compliance with all federal state and local laws and ethical business practices.
Job Duties and Responsibilities
Supervise a restaurant team maintain adequate shift staffing levels according to projected sales properly train team members to exceed customer expectations ensure compliance with uniform and appearance standards and coach for improved performance. Ensure team is quality and customer focused and build an atmosphere of teamwork energy and fun.
Safely interact with customers at the store.
Receive and process telephone orders.
Handle sensitive and confidential customer information in a responsible manner.
Execute credit transactions and make bank deposits as necessary.
Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate train and promote quality standards to team members by utilizing all available tools.
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and coworkers to process orders both over the phone and in person.
Execute cash management duties. Assist in the management of adequate inventory levels to minimize loss.
Ability to add subtract multiply and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Must have verbal writing and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Operate all equipment. Clean equipment and facility daily.
Stock ingredients from delivery area to storage work area walkin cooler. Take inventory and complete associated paperwork. Prepare product. Ability to safely operate a motor vehicle.
Qualifications :
Understand a Team Based environment involves being able to coach and be coached.
Create and maintain perfect product and store image.
Have a Valid Food Handler Permit.
Having experience is a plus but not mandatory.
Additional Information :
PHYSICAL REQUIREMENTS including but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Walking
For short distances for short durations
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location.
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves.
Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
During delivery carry pizzas and beverages while performing walking and climbing duties.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs wash walls perform maintenance.
During delivery of product navigation of five or more flights of stairs may be required.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 45 seconds at one time repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up down and forward.
Workers reach above 72 occasionally to turn on/off oven controls change prices on sign and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes.
Workers reach forward when obtaining topping ingredients cleaning work surfaces or answering phones.
Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Hand Tasks
Eyehand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans the phone the pizza cutter and pizza peel and pizza boxes.
Machines Tools Equipment Work Aids
Team Members may be required to utilize pencils/pens computers telephones calculators TDD equipment pizza cutter and pizza peel.
Driving Specific Job Duties
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Requires
Valid drivers license with safe driving record meeting company standards.
Access to insured vehicle which can be used for delivery.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
