Business Systems Analyst

Business Systems Analyst 2 Floors 5 – 8 HUB 2 Building of SEZ Towers Karle Town Centre Nagavara Bengaluru Karnataka India Fulltime Company Description When you’re one of us you get to run with the best. For decades we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cuttingedge technology solutions and services. Epsilon’s bestinclass identity gives brands a clear privacysafe view of their customers which they can use across our suite of digital media messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology including realtime modeling languages and consumer privacy advancements. Thanks to the work of every employee Epsilon India is now Great Place to WorkCertified™. Epsilon has also been consistently recognized as industryleading by Forrester Adweek and the MRC. Positioned at the core of Publicis Groupe Epsilon is a global company with more than 8000 employees around the world. For more information visit epsilon.com/apac or our LinkedIn page. Job Description As a Business System Analyst 2 you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilon’s market leading PeopleCloud suite of products which support our clients’ multichannel marketing strategies. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the Platform Delivery organization across many disciplines within the Software Development Lifecycle including requirements gathering documentation design and testing.

What you’ll do as a Business Systems Analyst 2

Support client data onboarding (multiple vendors/sources) to Epsilon solution Maintain process documents and update them regularly Work with clients and internal Epsilon teams to understand define and completely document business and/or campaign requirements

using standard templates Understand system high level designs and map business/campaign requirements to functional and nonfunctional components of the

solution. Analyze data quality to identify trend issues and recommend changes as required. Create support troubleshoot and deliver on client requests in support of the daytoday marketing operation Support the functional testing effort of database enhancements and to ensure accurate ontime delivery Have effective client meetings understand deliverables and drive successful outcomes Support the team to improve delivery quality repeatability and ontime delivery Help in adapting best practices standards and methodologies around business analysis and data analysis

Qualifications Core Skills:

2 years of experience in BA Role IT industry Understanding of Requirements articulation to user stories BRD FSD documentation and acceptance criteria Understanding of SDLC and Agile methodologies Understanding of Data Models data warehouses and data dictionaries Understanding of Databases and SQL Concepts

Soft Skills:

Able to clearly communicate and articulate ideas both written and verbally Able to develop and maintain relationships within the organization globally Able to work in a dynamic fast paced and often changing environment Able to use problemsolving skills in order to move toward a project’s successful completion Demonstrates time management skills Adaptable to Hybrid Work Model

Nice to have:

Knowledge of the CRM and Loyalty concepts Basic understanding of marketing CRM digital marketing or marketing concepts Exposure to marketing campaign tools (Unica Adobe Eloqua Marketo Responsys Zeta etc.) and ability to learn new campaign

platforms. Exposure to data warehousing data lake and data mart concepts Exposure to realtime API HTML or web technologies

Additional information Epsilon is committed to promoting diversity inclusion and equal employment opportunities by using reasonable efforts to attract recruit engage and retain qualified individuals of all ethnicities and backgrounds including but not limited to women people of color LGBTQ individuals people with disabilities and any other underrepresented groups traits or characteristics.

Who are we a good fit for

We didn’t become an industry leader through corporate stagnation. We’re constantly changing and we love working with people who share our adaptability and thirst for knowledge. With new ideas flying around we thrive on a collaborative spirit. If you want to work for a company that encourages advancement then come join us.