IT Leader

About the Job

• Continuously support and address all country employees’ IT issues
• Follow up with local IT providers.
• Maintain a healthy IT environment on a daily basis as per aramex standards.
• Follow-up and ensure timely and accurate resolution of all employee Help desk.
• Assist Aramex clients upon setting up e-tools (CTS, EPOD, Integrations, etc.)
• Coordinate with direct manager on any new system deployment.
• Supervise and collaborate with the team to achieve its objectives
• Self-development and skill improvement
• Assist in setting KPIs to the direct reports; conduct annual performance
• Coach, mentor and train new and existing IT executives.
• Facilitate the flow of information horizontally and vertically.
• Monitor the IT process execution within the station and implement department strategy to achieve IT station’s goal.
• Send new hardware/software requests to the procurement department.
• Create and manage user accounts and access permissions
• Set up workstations for new employees (software/hardware)
• Troubleshoot hardware/software and user account issues
• Manage data Backup schedules and physical backup media storage (including offsite keeping and sending to Infofort where applicable)
• Ensure implementation of software security, Anti-virus, latest patches
• Monitor local servers health, link status for all country branches and call centre systems
• Monitor and handle GCS and resolve cases on daily basis.
• Maintain annual inventory of all IT related assets (hardware and software).
• Supervise and follow up on tasks given to external IT companies
• Monitor and operate all systems issues related to security, card access team, networking team, maintenance team, Queue system, Hoshan for Printers/Scanners
• Monitor, assist and test in developing software to ease procedures (COD System, Aramex Cashier system)
• Monitor that IT executives are following the set IT standards and baseline.
• Implement any new system roll-out on the country level.
• Adhere to company HSSE, compliance and sustainability corporate policies