Duty Manager

Roles and responsibilities

Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
Develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting’s and pass on all information to team-members.
1. Guest Service and Satisfaction:
Serve as the point of contact for guests, addressing inquiries, complaints, and concerns promptly and professionally.
Ensure that all guest requests are handled efficiently, including arranging for services such as room service, transport, or special accommodations.
Resolve issues or complaints from guests and ensure that any problems are resolved to the guest’s satisfaction.
Monitor guest feedback and take appropriate actions to improve service levels where necessary.
2. Supervision and Staff Management:
Oversee the daily operations of various departments, including front desk, housekeeping, food and beverage, and maintenance.
Supervise and motivate staff, ensuring that they are performing their duties according to the company’s standards.
Provide support and guidance to employees in handling guest-related issues, operational tasks, and service delivery.
Conduct staff briefings to ensure all team members are informed of any updates, changes in policies, or special guest requests.

Desired candidate profile

Degree in Hospitality Management or similar
Work experience in Middle East in a 4-5 star hotels
Work experience in supervisory roles in Front Office
Excellent command of English language (both Oral and Written).
Arabic language will be an advantage
Knowledge of the OPERA Cloud system
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Leadership Skills: Strong leadership and management abilities to effectively supervise staff and oversee daily operations.
Customer Service Skills: Exceptional communication and problem-solving skills to ensure guest satisfaction.
Operational Knowledge: Familiarity with hotel operations, including front desk, housekeeping, food service, and maintenance.
Financial Awareness: Basic understanding of budgeting, revenue management, and financial processes.
Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.