Customer Support Representative
Customer Support Representative
Posted on :
03-01-2025
Employer Active
1 Vacancy
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Job Description
Title: Customer Support Representative
Location : Toledo Ohio 43659 (Hybrid)
Shift : 8am to 6pm (Tuesday Wednesday and Thursdays will be in office and Monday and Friday are remote)
Duration : 6 months contract
Citizenship Requirement: US Citizens or Perm Residents
Location : Toledo Ohio 43659 (Hybrid)
Shift : 8am to 6pm (Tuesday Wednesday and Thursdays will be in office and Monday and Friday are remote)
Duration : 6 months contract
Citizenship Requirement: US Citizens or Perm Residents
Job I : $18.00/hr on W2!
Job II : Bilingual (English and Spanish) $20.00/hr on W2! (Required to attend 4week instructor led training Monday through Friday in the office)
Job II : Bilingual (English and Spanish) $20.00/hr on W2! (Required to attend 4week instructor led training Monday through Friday in the office)
JOB RESPONSIBILITIES
Provide quality service to internal and external customers.
Handle incoming customer calls emails and web inquiries regarding Clients products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into Clients system
Provide detailed stepbystep instructions to customers concerning website navigation and browsing warranty claim or claim status and/or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Provide quality service to internal and external customers.
Handle incoming customer calls emails and web inquiries regarding Clients products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into Clients system
Provide detailed stepbystep instructions to customers concerning website navigation and browsing warranty claim or claim status and/or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Metrics:
Call quality score
Customer feedback
Information accuracy
Adherence to schedule
Attendance
Call quality score
Customer feedback
Information accuracy
Adherence to schedule
Attendance
MINIMUM QUALIFICATIONS:
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment
High School diploma or equivalent (Associates or Bachelors Degree preferred)
At least one year work experience in a customer facing environment
EXPERIENCE:
Building materials experience desirable
13 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
Able to work in multiple internetbased systems
**Position will answer emails chats and calls from 1800 GET PINK (Roofing and General Services)
Building materials experience desirable
13 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
Able to work in multiple internetbased systems
**Position will answer emails chats and calls from 1800 GET PINK (Roofing and General Services)
KNOWLEDGE SKILLS & ABILITIES:
Strong oral and written communication skills
Proficient typing skills
General business acumen
Proficient working knowledge of the MS Office Suite including Outlook Word and Excel
Capable of quickly and accurately identifying customer needs solving problems systematically using sound business judgment and following through on commitments
Strong team building customer service planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and everchanging work environment
Ensures personal accountability
Quickly learns and adapts to change
Inquisitive and curious
Strong oral and written communication skills
Proficient typing skills
General business acumen
Proficient working knowledge of the MS Office Suite including Outlook Word and Excel
Capable of quickly and accurately identifying customer needs solving problems systematically using sound business judgment and following through on commitments
Strong team building customer service planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and everchanging work environment
Ensures personal accountability
Quickly learns and adapts to change
Inquisitive and curious
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Employment Type
Full Time
Key Skills
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