Technical Business Analyst - Service Now
Technical Business Analyst - Service Now
Posted on :
03-01-2025
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1 Vacancy
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Job Description
Technical Business Analyst Service Now
Location: Trenton NJ (Hybrid)
Contract Duration: 12 Months
Interview Type: Both Phone and In Person
Responsibilities:
- Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paperbased workflows that can be streamlined and automated in the ServiceNow system. The resource will also be responsible for identifying reports SLAs and KPIs.
- There is a strong likelihood of an extension.
- Excellent effective communication skills including listening written and verbal are required.
- Background: Currently they are using BMC Footprints for Help Desk and service request tickets but needs to expand the tools use to automate many existing workflows. Most workflows are paperbased and those that are not managed via email.
- Meet with various parties involved in each process to document current activities.
- Assess and determine if these activities can be streamlined.
- Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports SLAs and KPIs to measure performance and timeliness.
- Possess an understanding of available business rules triggers criteria and actions to construct these workflows automation effectively.
- Knowledge and Years of Experience
- ITIL/Service Management 2 years
- ServiceNow Footprints or other ITSM tools experience 2 years
- Knowledge of the available types of rules and the triggers criteria and actions that are used to construct automation of the standard repetitive actions that occur in a business environment 2 years
Required Skills:
- Overall technical business analyst experience Required 7 Years
- Experience with Service Management (Service NOW preferred or similar IT Service Management tools) Required 2 Years
- Experience in automating workflows in a Service Management application Required 2 Years
- Strong technical problemsolving skills experience Required 2 Years
- Experience communicating complex concepts to technical and nontechnical stakeholders Required 2 Years
- ITIL/Service Management Desired 2 Years
- Knowledge of Service NOW to automate workflow management Desired 1 Years
- Process improvement experience Desired 1 Years
- Ability to identify valueadded steps and eliminate nonvalueadded steps in workflows Desired 1 Years
- Experience identifying and establishing KPIs and reports Desired 1 Years
- Bachelors Degree Required
- Global Candidate Requirements
Desired Skills:
- Knowledge of ServiceNow to automate workflow management 1 year
- Process improvement experience 1 year
- Ability to identify valueadded steps and eliminate nonvalueadded steps in workflows 1 year
- Experience identifying and establishing KPIs and reports 1 year
- Education Bachelors Degree or equivalent certification
ServiceNOW,ITIL/Service Management,FootPrints, or other ITSM tools experience
Employment Type
Full Time
Key Skills
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