RQ08383 - Technology Architect - Senior

Responsibilities:

Support the development UAT and Production of OPS Secure environments including:

• Monitoring the health performance and status of service components (e.g. technology stack).
  
• Starting and stopping service components.
  
• Backing up or recovering service components (e.g. associated data or configurations).
  
• Tuning service components.
  
• Maintaining service components (e.g. applying patches renewing certificates or licenses).
  
• Triaging analysing and resolving incidents.
  
• Identifying analysing and resolving problems related to OPS and BPS Secure.
  
• Assessing the impacts of changes on OPS Secure including changes raised by clients and service providers (e.g. ITS CompuCom Telus).
  
• Documenting maintenance and support requirements and procedures.
  

Provide oncall support for the OPS Secure production and production verification environments 24x7.

• Participate in incident management activities as an incident analyst or tier2/tier3 SME.
  
• Participate in change management as a change assessor change analyst or application SME.
  

Support clients across the OPS and BPS to support integrations with their applications using OPS Secure and BPS Secure for identity and access management by:

• Analyzing client technical requirements designing approaches/solutions.
  
• Describing patterns related to integration approaches/solutions.
  
• Developing processes and plans that support the application of patterns.
  
• Constructing testing and deploying solutions.
  
• Analyzing and resolving problems encountered during integration.
  
• Developing utilities scripts applets and reports to facilitate and automate the integration experience.
  
• Documenting approaches/solutions.
  

Improve the support posture of the OPS Secure team by:

• Developing requirements for support tools.
  
• Evaluating and recommending tools.
  
• Installing and configuring tools.
  
• Developing testing and deploying programmatic constructs (e.g. scripts queries views reports procedures or other).
  
• Documenting maintenance and support requirements and procedures.
  

Foster a team culture of excellence and innovation including:

• Developing or informing the development of role descriptions for the sustainment of OPS Secure especially related to the technical support function.
  
• Developing plans for the knowledge and skills transfer to OPS employees including activities or tests to demonstrate the successful transfer of knowledge and attainment of required skills. OPS employees include IT Source People Placement Service resources.
  
• Developing plans for the transition of sustainment functions to OPS employees.
  
• Transferring knowledge to OPS employees.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 10 years experience sustaining (e.g. administration operations support patching monitoring starting/ stopping) COTS based identity and access management systems.
  
• Experience with Oracle identity management Oracle Access management OIDC and Saml integration.
  
• 10 years experience designing developing deploying and sustaining large application implementations based on the following technology products: Oracle Fusion Middleware Oracle Identity and Access Management Suite OHS Tomcat Windows Internet Information Server (IIS) IBM HTTP Server Apache IBM WebSphere Oracle database 11g (and later) Oracle Directory Server Enterprise Edition Solaris Windows AIX and Linux.
  
• 10 years experience triaging analyzing diagnosing (i.e. troubleshooting) evaluating options and resolving application problems especially those related to identity and access management systems and the above technologies.
  

Skill Set Requirements:

Sustainment of Large Identity Systems:

• 10 years experience sustaining (e.g. administration operations support patching monitoring starting/ stopping) COTS based identity and access management systems.
  
• At least 4 years experience must be related to Oracle Identity and Access Management Suite Plus.
  
• At least 4 years experience must be related to implementations with over 10000 registered users.
  
• 3 years experience with the Oracle unified Methodology (OUM) for COTS implementations.
  
• 2 years of experience with Nagios and other system monitoring tools (e.g. Big Brother)
  
• Working Knowledge and understanding of IT Security Technologies particularly encryption and authentication technologies such as PKI PMI and SSL.
  

Sustainment of Large Application Implementations:

• 10 years experience designing developing deploying and sustaining large application implementations based on the following technology products: Oracle Fusion Middleware Oracle Identity and Access Management Suite OHS Tomcat Windows Internet Information Server (IIS) IBM HTTP Server Apache IBM WebSphere Oracle database 11g (and later) Oracle Directory Server Enterprise Edition Solaris Windows AIX and Linux.
  
• Experience with ITIL processes such as Service Level Management Problem Management Change Management Release Management and Capacity Management.
  

Incident and Problem Management:

• 10 years experience triaging analysing diagnosing (i.e. troubleshooting) evaluating options and resolving application problems especially those related to identity and access management systems and the above technologies.
  
• Experience with decision making processes.
  

Quality Assurance:

• 10 years experience with quality control and assurance methodologies and practices as applied to the implementation of applications with over 10000 users.
  
• Experience with Change Management and Release Management as processes supporting the implementation of large applications.
  
• Experience with automated testing tools such as Team Foundation Server (TFS).
  
• 3 years experience with the Oracle Unified Methodology (OUM) for COTS implementations or its predecessors (e.g. Oracle Application Implementation Methodology (AIM)) or equivalents.