Account Management Consultant MF
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Job Description
We are seeking an Account Management Consultant for Digital Services to provide guidance and act as a strategic partner between Digital Virgo Vodafone Oman and merchants responsible for overseeing the successful launch and management of new digital content services. This consultancy role will include coordinating technical integrations managing merchant relationships ensuring compliance with Vodafones guidelines and driving the smooth rollout of digital services to Vodafone customers. Your expertise will be key to ensuring timely service launches efficient account management and an excellent customer experience.
Key Responsibilities:
Merchant Management and Service Integration:
- Coordinate with merchants for documentation technical integration and service testing.
- Ensure compliance with Vodafones standards and oversee the timely launch of digital services.
Account Management and Financial Reconciliation:
- Manage invoicing payments and financial reconciliations with merchants.
- Resolve financial disputes and act as the primary contact for merchants maintaining strong relationships.
Compliance Content Development and Customer Experience Optimization:
- Ensure services comply with Vodafones guidelines and collaborate on new content development.
- Optimize the customer experience by evaluating service quality and resolving issues to ensure customer satisfaction.
Qualifications :
Qualifications:
- Experience: Minimum of 5 years of experience in account management preferably in the digital services telecommunications or content aggregation industries.
- Proven track record of managing complex projects and working with crossfunctional teams.
- Experience in financial reconciliation and merchant settlement processes.
- Strong negotiation relationship management and communication skills.
- Knowledge of compliance and fraud prevention best practices within digital services.
- Familiarity with digital content services mobile applications and customer experience optimization.
Key Skills:
- Project management and coordination
- Excellent communication and interpersonal skills
- Financial management invoicing and reconciliation
- Strong analytical skills and problemsolving abilities
- Knowledge of digital content platforms and customer experience management
- Ability to work independently while maintaining a collaborative team approach
Additional Information :
Dedicated to Operator
Recruitment Process
If your profile catches our attention we will invite you for a first interview with the human resources department followed by a second interview with operational managers.
This opportunity represents much more than just a professional opportunity.
At Digital Virgo we take pride in promoting an inclusive environment that is open to diversity.
We all come from different backgrounds and experiences which is our strength. Our opportunities are accessible to all regardless of origin orientation gender identity or disability.
Join our diverse and inclusive teams where everyone can grow and succeed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
