Regional Assistant Retail Education Manager PCD TR APAC

YOUR IMPACT                   

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning you will manage makeup emodules and drive BC engagement within this digital learning community. Together with the education and marketing team you will collaborate to organize events such as BC seminars TraintheTrainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager you will also work closely with the Training Managers to support their training content needs and with the Regional Marketing team to refine retail tools services and exciting experiences for our customers.

YOUR MISSION 

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrallycreated Makeup training modules and tools for TR APAC collaborating with Regional Makeup Marketing and each markets Training Managers (TM) on needs and strategy. 
• Deliver Trainthetrainer to TMs on key makeup modules including novelties integration professionalization and specialization level.
• Closely follow global and regional Makeup trends transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team produce Generic Staff 3axis training modules and tools.
• Work with vendors to translate and proofread Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets needs provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the regions needs and implement in timely manner (with launches new openings etc.) 

MAKEUP SPECIALISTS DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field teams passion in Makeup identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field teams makeup expertise makeup demonstration and application and selling skills through seminars/ webinars digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for oncounter date.

• Support the Senior Retail Education Manager with budget updates on tools grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services adapted to the format of markets needs from oncounter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques with expert consultations artistry skills and crossselling capabilities.
• Trainthetrainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation pampering masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrallycreated modules into the regional SharePoint folders releasing the adapted content in a timely manner to ensure ample support for launches and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts grooming kit uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations POs invoices and updating of budget expenses.

Qualifications :

• University Degree Holder
• Experienced profile with at least 5 years of relevant experience preferably within the Luxury Beauty industry in retail/training experience learning design classroom facilitation and field experience (D2C TR and wholesale).
• Demonstrated experience setting training strategies that are aligned with business objectives customer oriented and focused on sales.
• Strong communicator with excellent written and oral communication skills.
• Excellent core interpersonal skills (empathy communication relationshipbuilding openness)
• Strong leadership networker & people management skill
• Competent in using digital capability to influence and educate Brands essence to internal & external stakeholders.
• Independent and selfmotivated individual with passion for the beauty industry
• Experienced working in fastpaced environments demanding strong organizational technical and interpersonal skills; able to multitask effectively.
• Detailoriented and resourceful in completing projects; excellent analytical and organizational skills.
• Comfortable with frequent traveling
• High expertise on digital tools (Zoom Teams Tiktok learning applications LMS)
• Proficiency in English another Asian language a plus

Additional Information :

WHAT CAN WE OFFER  

• A challenging role in a fast moving ambitious environment with daily learning opportunities and passionate team members.
• Beyond this role your development is a pillar of our ambition. Parfums Christian Dior as part of LVMH offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So How Far Will You Take Dior

Remote Work :

No

Employment Type :

Contract