Senior Business Analyst
Senior Business Analyst
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Job Description
- Work on exciting projects across our Airline Experience or Digital & B2C Technology Teams
- Opportunity to innovate and drive change through technology
- 3 x Permanent fulltime (hybrid) Senior Business Analyst roles working at our Mascot Campus
The Senior Business Analyst role bridges the gap between our Technology and Business teams. You will work on projects within the Airline Experience or Digital & B2C Technology domains managing the full lifecycle from requirements gathering and solution design to functional needs and user training activities. This position will engage with a diverse range of stakeholders across Qantas business and technology domains supporting key projects for our operation centres and airports.
Youll have:
- Minimum 5 years experience working in a business analyst or similar role
- Strong stakeholder engagement and management skills
- Experience working with Waterfall and Agile methodologies
- Excellent verbal and written communication skills with the ability to communicate complex ideas to technical and nontechnical audiences
- Excellent documentation skills
- Experience working on and delivering successful outcomes in largescale IT project initiatives.
- Experience working on largescale and complex business environments
- Proven ability to work collaboratively with crossfunctional teams
- Strong analytical and problemsolving skills
- Experience with modern delivery frameworks including scrum Kanban lean HCD test automation and others
- Aviation or airports experience is desirable
- Experience working with B2C/CRM systems & contact centre technologies desirable i.e. Salesforce Genesys.
- Familiarity with contact centre operations advantageous.
- Experience with emerging technologies & integrations desirable i.e. AI chat bot APIs
Qantas is an Equal Opportunity Employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people from every other kind of background to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.
Please note you may not receive correspondence regarding your application until January 2025. We appreciate your patience and understanding.
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
