Qantas Agency Connect QAC Sales Consultant
Qantas Agency Connect QAC Sales Consultant
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Job Description
- Take an opportunity to guide our Agency Partners with expert advice and quality service.
- Join a dynamic team with ongoing career development opportunities.
- Permanent opportunity based at our Mascot Campus.
At Qantas we represent Australia to the world. Our diverse country is known for our spirit mateship and a cando attitude. Were resilient and strong and its in us to be our best. We see it as our responsibility to take ownership and drive outcomes ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered taking the initiative to keep things moving.
As Sales Consultant in the Qantas Agency Connect (QAC) team you will provide expert advice and solutions on Qantas products policies fares and ticketing to our Agency Partners. This role plays an integral part in our service delivery and enables our agency partners to sell Qantas with confidence placing customers at the heart of everything we do.
Key Responsibilities:
- Provide excellent product policy fares & ticketing advice and sales support to our agency partners.
- Process all queries and requests with accuracy utilising all available information and resources.
- Advise our customers on all aspects and benefits of our products and services.
- Anticipate the needs of our customers and offer innovative solutions.
- Encourage and promote agent selfservice via the Qantas Agency Connect site.
- Approach every call with a can do attitude be flexible in approach and adjust delivery accordingly to agents knowledge.
- Collaborate with other departments as required to obtain the best outcome for Qantas and the customer.
Youll have:
- A strong Customer Service or Sales background.
- Sound working knowledge of Reservation systems and knowledge of Travel Sales; extensive Travel Agency/Airline experience preferred.
- Domestic and International consulting experience with knowledge of airline products policy fares and ticketing procedures.
- Excellent communication skills with the ability to collaborate with internal and external customers.
- The ability to Identify sales opportunities and anticipate customer needs.
- Selfmotivated and enthusiastic team player.
- Proven ability to work under pressure and meet deadlines.
- Recent experience in a contact centre environment with the ability to meet call related KPIs will be highly regarded.
Applications close: Sunday 19th January 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
