Knowledge and Information Officer FTC February October 2025

The role

The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business professionals) have access to knowledge and information resources which meet business needs cost effectively.  This is achieved by:

• Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
• Training clients so they have the expertise to research efficiently using the services and systems provided.
• Promoting what is available to raise awareness of knowledge and information resources.
• Continuous development of the service in alignment with the firms business services strategy. 

Who you will work with 

The Knowledge and Information Officer (KIO) will be part of the Global Financial Markets (GFM) Information team. We work closely with the groups Knowledge Lawyers as well as collaborating with Knowledge and Information colleagues across the network to deliver the highest level of service to the firm and support strategic objectives.

What you will be responsible for

The KIO has responsibility for the daytoday delivery of the service and will proactively contribute to its development in conjunction with other team members.  The KIO will primarily be required to:

• Act as primary contact for specific practice groups or products within GFM.
• Develop and maintain knowledge and information resources including intranet work and knowhow.
• Raise awareness and deliver training on knowledge and information resources.
• Provide Current Awareness.
• Contribute to and occasionally lead projects.
• Undertake enquiry work.

What you will do 

Act as primary contact for specific practice groups or products

• Develop effective working relationships within the practice groups and ensure their information requirements are developed and met.
• Regularly undertake feedback exercises across the groups regarding their resources and act upon results.
• Engage with lawyers at all levels to encourage knowledge sharing.

Develop and maintain knowledge and information resources

• Capture and organise knowledge and information for inclusion in internal knowledge systems. This requires the ability to understand abstract and disseminate key information about the knowhow product.
• Develop and maintain practice group intranet pages to ensure accessibility to relevant resources.
• Develop and maintain additional knowledge and information resources in response to feedback as required.

Raise awareness and deliver training on knowledge and information resources

• Ensure internal clients are aware of all relevant internal and external knowledge and information resources.
• Identify training opportunities for existing clients and new joiners and contribute to their development and delivery e.g. onetoone group presentations online and hardcopy guides.
• Participate in the assessment of subscription databases and make recommendations based on an understanding of internal client needs.

Provide Current Awareness

• Understand the work of the Global Financial Markets practice area and maintain an awareness of relevant topical issues.
• Use online and hardcopy resources to identify specific developments and disseminate them to the practice area in the most appropriate manner e.g. newsletters intranet and emails.
• Develop and maintain issuespecific intranet pages in the form of Topic Guides. Source and input relevant content maintain currency and undertake regular reviews to ensure continued relevancy to the practice area.

Contribute to and lead on projects

• Represent the team on various projects and committees across the Knowledge & Information (K&I) community.
• Contribute to identify and (when required) lead projects.

Undertake enquiry work

• Sit on the enquiry desk on a rota basis and undertake information enquiries from the practice area and beyond which range in subject matter and complexity to established service levels.
• These illustrate specific responsibilities required to fulfill the scope of Role and are subject to change in response to business needs.

Qualifications :

Your experience 

This should be high level and include a clear indicate of what experience may be relevant but should avoid demanding academic qualifications that are not necessary for the role

Experience:

• You will have the ability to develop a good understanding of the work of the practice areas to appreciate internal clients information needs to identify relevant knowledge and effectively draft/edit summaries and disseminate such content.
• You will have some information work experience gained preferably in a professional services or corporate environment.
• You will have experience of Microsoft Office (Word Excel Powerpoint) required as well as good general technical skills in order to use and manage the various information systems and interfaces.
• Experience of online database research preferred.

Qualifications:            

• Educated to degree level or equivalent. Knowledge Management Information Management Information Sciences or related discipline would be advantageous.

Skills:

Interaction     

• You will have excellent communication skills to confidently build relationships with internal clients at all levels in the Firm.  You will be able to communicate effectively with external third parties to maintain effective relationships to benefit the Firm.
• Communicate legal and/or market developments to internal clients as well as seek feedback from them on their general information requirements.  Review this feedback and advise on the appropriate solutions.
• Proactively meet with internal clients on a regular basis keeping the practice area informed of developments and obtaining feedback.
• Convey technical and general information clearly and concisely to a nontechnical audience thus establishing trust and credibility in ability to provide appropriate solutions as a trusted advisor.
• Build effective working relationships within the allocated practice area across different practice area K&I teams and third party providers through networking and use of personal influence. 
• Liaise and collaborate with the Knowledge Lawyers in the practice area to update and maintain information resources.
• External interactions may consist of attending networking events with other K&I professionals such as those held by recognised professional bodies to build a network that could benefit the firm.

Decision Making        

• You will make decisions within clear guidelines about the types of issues that should be resolved independently and those that should be escalated demonstrating sound judgment.
• Interpret existing policies and practices and input into the development of new or amended procedures.
• Understand that decisions will impact the effectiveness and perception of the service.
• Effectively prioritise workload.

Problem Solving         

• You will display initiative and a proactive approach to resolving problems often requiring lateral thinking.
• Handle a range of challenging enquiries; draw upon past experience and expertise to quickly identify and interpret the nature of any problem.
• Seek clarification or assistance other members of the team or the wider K&I community as well as the line manager when appropriate.
• May be required to identify technical solutions to problems.  This may entail liaison with internal and/or external third parties .
• Take ownership of tasks.

Leadership     

• Maintain the confidentiality of the firm and its clients at all times.
• Lead by example and act as a mentor for less experienced team members.
• Be a primary point of contact for internal clients with information needs.
• May also be required to lead activities/projects in the team e.g. rolling out a new online subscription; give regular progress reports to their line manager.

How we will support you 

From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skillsbased and technical training and on the job learning

Additional Information :

Hybrid Working

This role follows our balanced hybrid working approach and as long as business needs allow you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.

Equal opportunities statement

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here