Client Manager
Client Manager
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Job Description
Reporting to Account Director you will create impact within our Client Management Capability . Overseeing the growth of existing client accounts implementation of policies and workflows that align with the best interests of the client and agency alike. Youll ensure client satisfaction and the success and longevity of the relationship with your accounts. Youll be influential member of the team and will contribute to the strategic development of the business and deliver new revenue opportunities from your clients.
Your primary responsibilities will include:
- Build relationships with clients and key account stakeholders
- Take ownership of specific areas within our client portfolio and act as the primary connection between Jellyfish and the client
- Create and maintain accurate documentation including client reports scopes briefs and presentations
- Work with our teams to serve clients contributing to the retention and growth of the accounts
- Align with client business objective and guide clients on their digital maturity and growth
- Stay on top of industry updates and understand priorities for your clients based on their verticals and current marketing activities
Qualifications :
- 2 years of experience in digital account management or client management role
- Experience working with global brands and teams
- Demonstrated longterm relationships with a large network of partners
- Youll excel at explaining client benefits from all technology in place and an ongoing understanding of new systems in development that may provide client or workflow benefits
- Understanding of Analytics GMP Google Ads and Meta
- Youll have be aware of project progress and important deliverable milestones and will ensure all parties expectations are aligned with these
- Youll be great building relationships both internally and with clients to provide direction information and guidance to ensure that Jellyfish is perceived as a best in class digital marketing agency
- Clientcentric Youll love getting to know your clients developing longlasting relationships and adding value to their business.
- Process Improvement You seek and implement solutions to improve and automate processes.
- Team Collaboration Youll be great at collaborating with team members to achieve common goals valuing and respecting diverse contributions.
- Problem Solving When faced with a problem you collaborate with the appropriate people to evaluate different options find practical solutions.
Note: We emphasise skills expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team we invite you to apply today with your resume in English.
Additional Information :
Join Jellyfish and experience a workplace where we prioritise your growth celebrate your contributions and empower you to tailor your work environment to suit your needs.
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Growth Your Way: Grow your career with one paid day each month for selfdevelopment and access to LinkedIn Learning with unlimited online courses.
Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide 1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
Unfortunately there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish or if you suspect any fraudulent activity please report it to .
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
