Associate Principal Engineer - Salesforce Implementation Product Owner

We are looking for an experienced candidate with handson experience as a Product Owner / Business Analyst for a Salesforce Platform implementation.

Key Responsibilities:

Requirements Gathering:

• Collaborate with stakeholders to understand business requirements goals and challenges.
• Conduct interviews workshops and meetings to capture detailed business requirements and translate them into functional specifications.
• Create user stories use cases and process flow diagrams to document requirements.

Salesforce Solution Design:

• Work closely with Salesforce developers and architects to design solutions that meet business needs.
• Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud Service Cloud Experience Cloud and more.
• Identify opportunities for Salesforce automation integrations and customizations to optimize business processes.
• Create wireframes mockups and prototypes to visualize Salesforce features and enhancements.
• Ensure solutions are userfriendly and meet both functional and nonfunctional requirements.

Stakeholder Management:

• Act as a liaison between business teams and the technical Salesforce development team.
• Communicate project status risks and solutions clearly to all stakeholders.
• Ensure alignment between business expectations and Salesforce project deliverables.

Testing and Quality Assurance:

• Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements.
• Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases.
• Validate the quality of deliverables to ensure that they meet business needs before deployment.

Process Optimization:

• Analyze existing business processes and recommend improvements using Salesforce capabilities.
• Propose automation solutions to streamline workflows enhance productivity and reduce manual effort.

Documentation and Training:

• Prepare detailed documentation of Salesforce processes configurations and customizations.
• Create user manuals guides and training materials to support endusers in adopting Salesforce solutions.
• Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities.
• Create and maintain comprehensive documentation including requirement specifications process flows and user guides.

Qualifications :

Must Have skills: Scrum Product Owner Travel & Logistics General Experience Tourism Sales cloud Business Analysis.

• 8 years of experience as a Business Analyst with at least 56 years working on Salesforce projects.
• Handson experience with Salesforce Sales Cloud Service Cloud Experience Cloud or other Salesforce products.
• Proven experience in gathering and documenting business requirements creating user stories and developing functional specifications.

Skills:

• Strong understanding of Salesforce capabilities and best practices.
• Excellent analytical and problemsolving skills.
• Strong verbal and written communication skills with the ability to communicate complex technical concepts to nontechnical stakeholders.
• Proficiency in project management tools (e.g. Jira Trello) and Salesforce tools like Salesforce Lightning Process Builder and Flow.
• Proficiency in creating detailed documentation and user stories.
• Fluent in Spanish & English language
• Available to travel frequently to Mexico for weeklong periods.

Preferred Skills:

• Salesforce certifications such as Salesforce Certified Administrator or Business Analyst are highly desirable.
• Exposure to Salesforce CPQ.
• Travel & Tourism sector experience.
• MBA or advanced degree is a plus.
• Agile methodologies/Scrum certifications.

Remote Work :

Yes

Employment Type :

Fulltime