Technician POS
Technician POS
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Universal Studios Hollywood (USH) the Entertainment Capital of L.A. and the worlds largest working movie studio and theme park is looking to fill a technician role in the Point of Sales area. This position serves as daytoday functional support for the Universal Studios Hollywood Point of Sale (POS) Systems. The POS technician works in coordination with the POS Help Desk to support both POS software and hardware environments for the Food Merchandise Ticketing and Parking applications.
Responsibilities
- First level support for the Food Merchandise Ticketing and Parking POS systems.
- Record incidents and service request tickets and their detailed resolution in Service Now.
- Perform remote and onsite troubleshooting through diagnostic techniques.
- Followup/update customer and Field Service Team with status regarding unresolved/resolved issues.
- Perform routine maintenance on PCs Kiosk Point of sale systems and peripherals.
- Inform unresolved issues to the next level of support or support teams.
- Assist with special projects system upgrades and special events (i.e. planning staging testing installing and support)
- Engage in job shadowing/training for interns and new employees.
- Maintain accurate inventory for all changes in software and hardware.
- Technical documentation writing for support and troubleshooting
- Monitor and respond to dispatch emails and unassigned Service Now tickets within 20 minutes.
- Communicate and interact with front line users and theme park guests.
- Have flexible schedule (including weekends nights and holidays)
- Other duties as assigned
Qualifications :
- Minimum 6 months experience working with pc hardware Help Desk Experience and/or Field Technical Support
- Knowledge of Windows 10
- Must occasionally lift carry pull push and/or move up to 25 pounds
- Required OnSite: This position is required to be performed fulltime from an NBCUniversaldesignated worksite.
Desired Characteristics
- Education/experience with Computer Science/Information Systems preferred
- Previous POS experience and/or Help Desk experience
- Knowledge of Omnico POS Kronos and Gateway Ticketing System (Galaxy)
- Experience with Point of Sale Hardware (Posiflex Terminals Dell Computers Epson Thermal/Impact/Network printers Zebra Printers Boca Printers UPS & Power Conditioner Panasonic Toughpads Mimo Machines)
- Strong technical and analytical skills
- Strong communication and organizational skills
- Show initiative to pursue opportunities
- A Certification
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $24.00 $28.00 Per Hour
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
