Director - Key Account Manager North America Hospitality

About the Role:

We are looking for an experienced and seasoned Account Manager who is passionate about driving new business and expanding our portfolio with customers. This role is focused around expanding our business with high value customers from the hotel and hospitality industry. The ideal candidate is a seasoned sales performer with a proven track record in sales management building relationships and having a good knowledge of the hospitality industry. Ideally if someone has existing network in some of our existing customers this would be extremely positive. This is a strategic handson role responsible for driving growth for our hospitality customers in North America.

Key Responsibilities:

• Client Relationship Management:
  • Act as the main point of contact for hospitality clients building strong longlasting relationships.
  • Conduct regular checkins reviews and feedback sessions to ensure client satisfaction and address any issues.
  • Build and maintain relationships with seniorlevel stakeholders and decisionmakers across customers.
• Account Growth and Retention:
  • Identify upselling and crossselling opportunities by understanding clients evolving needs and business objectives.
  • Anchor Thinking breakthrough sessions to understand business problems and suggest solutions/ accelerators/ automations.
  • Collaborate with internal teams to create proposals presentations and solution demonstrations tailored to client needs.
  • Meet or exceed account growth targets retention and satisfaction metrics.
• Industry Expertise and Market Insights:
  • Stay updated on hospitality industry trends and client challenges to proactively identify new opportunities and product improvements.
  • Provide insights to product development based on client feedback and industry trends.
  • Act as a trusted advisor to clients on product features updates and best practices.
  • Represent the company at industry conferences forums and events to build our brand network with clients and identify new business opportunities.
• Collaboration & CrossFunctional Partnership
  • Work closely with crossfunctional teams including marketing solution architects and delivery teams to ensure seamless client proposals and engagements.
  • Partner with the legal and finance teams to structure contracts manage negotiations and align on terms that mitigate risk while driving business value.
  • Ensure that sales strategies and approaches align with overall company goals and capabilities.

Outcomes desired

• Achieve a revenue growth target of 5M$ in new business revenue by upselling/crossselling across our hospitality customers during the first year.
• Establish regular C level connects with customers focused around steering and valueadds.

Qualifications :

• Experience: 8 years in IT services sales with at least 3 years in a leadership role with a strong exposure to the hospitality industry.
• Skills: Strong strategic thinking exceptional communication and negotiation skills; experience with long sales cycles and complex deal structuring.
• Industry Knowledge: Deep understanding of the IT services landscape including managed services consulting and digital transformation as well as exposure to the hospitality industry.
• Analytical Abilities: Skilled in using data and sales metrics to inform strategy and drive decisionmaking.
• Technology Savvy: Familiarity with CRM systems (e.g. Hubspot) sales enablement tools and analytics software.
• Education: Bachelors degree in Business Marketing Information Technology or a related field; MBA or equivalent is a plus.

Additional Information :

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

Remote Work :

Yes

Employment Type :

Fulltime