First Level Support Engineer
First Level Support Engineer
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Job Description
The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions troubleshooting problems and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.
Responsibilities:
- Answer customer questions via ticketing tool email or eventually by phone
- Troubleshoot technical problems and provide solutions
- Escalate issues to the appropriate team members
- Document customer interactions and resolutions
- Stay uptodate on the latest software releases and features
- Work with other team members to improve the customer support experience
Qualifications :
- Fluent German both written and spoken is a must
- Strong proven track record of successful delivery within technical support
- Strong troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in the use of various technical tools and software
It would be a real bonus if you have:
- Experience within in the banking sector
- Avaloq Banking System knowledge
- skills in the german language (spoken/ writen) B1B2
Additional Information :
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire compensate and promote regardless of origin age gender identity sexual orientation or any other fantastic traits that make us all unique we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
