IT Support Engineer
IT Support Engineer
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Job Description
As an IT Support Engineer your main goal is to ensure an excellent enduser experience by maximizing productivity and efficiency. Your responsibilities will involve providing topnotch support services to our employees when they encounter issues or need assistance. You will primarily be responsible for remotely supporting the daily operations of stows end users across various locations including North Europe (including our HQ) US and UK. This role encompasses both first and secondline support for both oncampus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops desktops and mobile phones as well as Microsoft Office applications including Teams SharePoint Online Exchange and video conferencing.
To excel in this role you must possess proficiency organizational skills and a strong passion for learning about innovative technologies and services. Its important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.
You will be responsible for ;
- Installing and configuring computer hardware software systems networks printers and scanners.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone).
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing innovative technology.
- Possiblytraining junior staff.
- Creating and maintaining a knowledge database and manuals for enduser to minimize the need for support.
Qualifications :
- You have a degree in Computer Sciences IT ...
- You have 02 years experience in a relevant position.
- Microsoft Windows 10 & 11 have no secrets for you.
- Experience with Microsoft Teams Outlook and SharePoint Online.
- Great blend of creative and technical ability is necessary.
- Strong customer service orientation (Customer first mindset)
- Flexible positive and open minded.
- Enthusiastic to work in an international environment embracing diverse cultures and countries.
- Able and eager to learn and evolve your skills.
- Driven and enthusiastic team player who loves to take initiatives.
- Fluent in English and Dutch. French is a plus.
Additional Information :
What do we offer you
An intensive training by experienced people.
Working closely together with other rack stars in an open and enthusiastic culture.
An attractive salary in an international environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
