Technology Engineer - Telematics Support
Technology Engineer - Telematics Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Nelson
Salary: DOE
Working Hours: Monday to Friday 8:30/9:00 17:00/17:30 (37.5 hours)
We are seeking a dynamic and detailoriented Technology Engineer to join our team in the Mobile/Telematics department. The successful candidate will play a key role in delivering exceptional support to our telematics and mobile customers ensuring seamless service and technical expertise throughout the customer journey.
Responsibilities:
Provide general technical support to telematics and mobile customers.
Record all data and time accurately in the CRM system.
Deliver presales technical support including webinars and onsite demonstrations.
Collaborate closely with the sales team to enhance customer service.
Conduct postsales customer training and support via webinars or onsite visits.
Liaise with external providers to coordinate specialist support.
Share best practices with customers and discuss product portfolios effectively.
Support sales order processing including contract creation and dispatch.
Loadbalance tasks across team members and ensure smooth departmental operations.
Maintain client accounts and proactively identify areas for improvement.
Complete training courses and ad hoc projects as assigned.
Produce timely reports and share updates with team members.
Qualifications :
To succeed in this role you will have:
Strong communication and customer service skills.
Technical aptitude with the ability to deliver training and webinars.
A proactive attitude to problemsolving and multitasking.
Proficiency in CRM systems and reporting tools.
Commitment to confidentiality and attention to detail
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- Holiday purchase scheme.
- 500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1200 retailers.
- An additional day off on your birthday or if youre getting married.
#LIOnsite
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
