Broadband Technical Support
Broadband Technical Support
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Job Description
This role sits with one of Daisy Communications brands XLN for Small Business
Salary: 22308.00 per annum
Location: Sheffield
Working Hours: Monday to Friday working between 8:30 18:30 1 in 3 Saturdays working between 9:00 & 17:00 (37.5 Hours)
Key responsibilities:
- Exceptional customer service levels someone who truly goes above and beyond for their customers.
- Ability to upsell products and services.
- A champion of delivering sometimes complex information in a way everyone understands.
- A basic understanding of how telephone and broadband work.
- Configuration and supporting routers.
- Experience and understanding of wired & wireless technologies.
- Understand IP Networks basic routing and how they are used to deliver broadband services.
Qualifications :
- Ideally 1 years experience of handling technical issues in a previous role but the most important thing for us is that you have a real passion and confidence to take control of technical issues.
- Enjoy working in a fun social vibrant team environment.
- A logical problem solver that is flexible in their methods used to resolve customer problems.
- An understanding of ADSL Fibre home networking and associated broadband technologies.
- Have excellent people skills and have great empathy with customers.
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- 500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1200 retailers
- An additional day off on your birthday or if youre getting married
#LIOnsite
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
