Revenues and Benefits Assessor

*PLEASE NOTE REVENUES AND BENEFITS EXPERIENCE IS ESSENTIAL**

Location: Hartlepool or Hybrid or homebased

Come and work for an organisation whose Revenues and Benefits software has lead the market for 25 years a company who has been chosen and trusted to manage over 17000 claims and 340000 changes each year. A company recognised at last years IRRV awards resulting in our customers winning Benefits Team of the year and also Revenues Team of the year. We give back to our employees by offering fantastic benefits and opportunities for career progression.   

Our philosophy is to understand our customers business first before we get to the technology. This approach leads to clever software; streamlining old processes saving money and delivering positive change. 
Based in the UK but working around the world our 2000 employees help improve the services that matter most.

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes RTI cases and new claims following the procedures given and working to KPIs with excellent accuracy at all times.

Main Responsibilities
    To deal directly with customers of the service via letter email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
    Meet the standards or deadlines required whilst performing all duties with Minimum support
    Complete high levels of workload consistently in line the Right Time Indicator The Right Benefit Indicator and Subsidy regulations
    Coaching and mentoring junior staff/Colleagues
    Shares best practice with colleagues and lead update sessions to wider team
    Keeps own knowledge up to date through use of publications briefing notes and bulletins as well as attend external training session to improve wider teams skills
    Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
    Regularly exceeds minimum contractual standards for productivity/accuracy
 

Qualifications :

Skills Required
    Experience of using Northgate / Academy Systems
    Proven problem solving skills
    Good customer service and communication skills
    Working knowledge of Housing Benefits / Council Tax
    Delivers under pressure with a flexible approach to work
    IT competent
    Selfmotivated

Skill development and progression
Skills:
NEC are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services i.e. Blue Badge Improvement Service Local Welfare Provision Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:
NEC actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles having come to NEC as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:
    Revenues and Benefits officer >
    Revenues and Benefits Senior >
    Revenues and Benefits Team Leader>
    Revenues and Benefits Service Manager>
    Senior Operational Management Roles>
 

Additional Information :

We are proud of the benefits we offer employees of NEC Software Solutions 

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like.

Other Information

Candidates must be able to demonstrate a preexisting right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting financial probity check and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required. 

NEC is an equal opportunities employer welcoming applications from all communities.

Remote Work :

Yes

Employment Type :

Fulltime