689 - Microsoft 365 Technical Advisor Polish
689 - Microsoft 365 Technical Advisor Polish
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Salary Not Disclosed
1 Vacancy
Job Description
You will focus on:
- Providing technical support to customers via phone email or chat and resolving technical issues related to Microsoft 365 products and services.
- Identify and troubleshoot connectivity problems application errors and security concerns related to Microsoft 365.
- Educating customers on the use of Microsoft 365 products and services and providing guidance on best practices for improving productivity and collaboration.
- Helping customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
- Advising customers on the different subscription plans and features available and helping them to choose the plan that best meets their needs and budget.
- Guiding customers through the process of upgrading from a trial subscription to a permanent subscription including providing stepbystep instructions and troubleshooting any technical issues that may arise.
- Keeping uptodate with the latest updates and enhancements to Microsoft 365 and communicating these changes to customers as appropriate.
- Documenting technical issues and solutions in a knowledge base for future reference.
- Collaborating with other technical support engineers and crossfunctional teams to resolve complex technical issues.
Qualifications :
You are a good fit if:
- You have proficiency in both English and Polish languages.
- You possess at least 2 years of experience in one or more of the following areas:
- Microsoft 365 administration
- Microsoft 365 consultancy
- Microsoft 365 deployment
- Microsoft 365 migration
- Microsoft 365 technical support
- You have a solid general understanding of Microsoft 365 workloads and are specialized (deep dive) in at least one of the following workloads:
- Microsoft Exchange Online
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft Office
- Microsoft One Drive For Business
- Microsoft Identity Management Solutions
- You possess active listening skills
- Have experience in technical troubleshooting
- Outstanding Customer service skills
- Youre required to meet the following device requirements:
- Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools.
Preferred:
- Dedicated laptop or PC for this project with no additional work or personal software installed OR have a PC with DUAL boot where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project OR have an additional USER profile dedicated only for this project with no other software running
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- Ethernet connection required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi neither using any public networks.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rdparty antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam preferably compatible with Windows Hello Technology
Additional Information :
- Fortune 500 Client
- Competitive Pay
- Remote Work
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
