Casino Technical Account Manager

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 200 customers worldwide.

But thats not all! Were not just about numbers were about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe Asia and the US were all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.

We are looking for a passionate and dedicatedCasino Technical Account Managerto join our team in Lviv/Bucharest!

About the job:

We are looking for a Casino Technical Account Manager to enhance our collaboration with clients by providing expert technical support resolving issues efficiently guiding integrations and support upselling CasinoEngine products. This role will act as a key liaison between EveryMatrix and our customers technical teams ensuring seamless communication and issue resolution. The Technical Account Manager will also work closely with internal Business Units (BUs) and Account Managers to drive client success and optimize product performance of the CasinoEngine products.

What Youll get to do:

• Serve as the primary technical point of contact for assigned clients ensuring prompt and effective communication.
• Assist customers in troubleshooting and resolving technical issues related to EveryMatrixs Casino product.
• Guide clients through integration processes providing expert advice on best practices and technical solutions.
• Collaborate closely with Account Managers to ensure smooth client experience and alignment of business goals.
• Work with various internal BUs including Development Product Operations and Support teams to facilitate issue resolution and enhancements.
• Investigate complex technical issues leveraging tools such as ELK Swagger and internal monitoring systems.
• Own the technical and solutionrelated aspects of customer relationships ensuring that technical challenges are proactively managed and addressed.
• Provide ongoing technical guidance and recommendations to help clients maximize their use of EveryMatrix products.
• Contribute to internal documentation and knowledgesharing initiatives to improve efficiency and service quality.
• Stay up to date with industry trends and EveryMatrix product developments to provide informed support.

What You need to know:

• Technical background is a must a strong understanding of software development integrations and troubleshooting methodologies with a practical experience not less than 2 years.
• Deep knowledge of integrations experience with APIbased integrations and complex system interconnectivity.
• Expertise in EveryMatrix Casino product or a strong ability to learn and master it quickly.
• Experience with technical tools such as ELK Swagger Postman and monitoring/logging systems.
• Strong analytical and problemsolving skills with the ability to diagnose technical issues effectively.
• Excellent communication skills with proficient English and the ability to explain technical concepts to nontechnical stakeholders.
• Ability to work crossfunctionally with multiple internal teams and external stakeholders.
• Customerfocused mindset with a proactive approach to addressing issues and improving client satisfaction.
• Experience working in the iGaming industry or with SaaS platforms is a plus.
• Ability to work independently while maintaining strong collaboration with internal and external teams.

Heres what we offer:

• Start with 22 days of annual leave with 2 additional days added each year up to 32 days by your fifth year with us.

• Stay Healthy: 10 sick leave days per year no doctors note required; 30 medical leave days with medical allowance

• Support for New Parents:

• 21 weeks of paid maternity leave with the flexibility to work from home fulltime until your child turns 1 year old.

• 4 weeks of paternity leave plus the flexibility to work from home fulltime until your child is 13 weeks old.

Our office perks include onsite massages and frequent teambuilding activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.

• Private Medical Subscription.

• Access online learning platforms like Udemy for Business LinkedIn Learning or OReilly and a budget for external training.

• Gym allowance

At EveryMatrix were committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!