Implementation Support Consultant - POS Malaysian
Implementation Support Consultant - POS Malaysian
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1 Vacancy
Job Description
Job Description
Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.
- To understand the customers need and operation workflow; then to install setup and configure the solution at the customer site.
- POS implementation includes: understanding users requirement / installing and setup of equipment such as the servers workstations printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / onsite system testing / simple documentation / moving hardware equipment onsite / golive standby support / after golive support / etc.
- Connecting and testing network cable connection for multiple hardware devices is required.
- Ensure the solution meets specifications and functions per customer specific operational work flow.
- Report the additional functional request from customers to our internal Product and Development team.
- Answer operational and application questions and consult the customer.
- After golive provide technical support to the customer when necessary.
- Work coordination with various internal technical teams such as Product Team / Support Team / Development Team etc.
Qualifications :
- Degree from an accredited college or university in a technical hospitality or business field
- 25 years of overall experience in relevant roles to handle IT Projects and User Training.
- Professional skill in Windows environment for enterprise level projects
- Proficiency in Microsoft suite of products in particular Outlook Excel Word Project PowerPoint
- Previous job experience with other F&B POS system or Hotel IT project.
Job Requirement :
- Fast learner to pick up the companys various IT solution; and able to handle system installation.
- Ability to communicate effectively and build rapport with team members and clients.
- Adhere to company standards policy and procedure.
- Willing to work overtime weekend and holidays as requested.
- Willing to work with a wide variety of cultures.
- Willing to be contactable on an oncall basis afterhours by mobile phone.
- Willing to travel locally and overseas for projects sites in difference location.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
