Shiji Enterprise Platform SEP Implementation Specialist
Shiji Enterprise Platform SEP Implementation Specialist
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Job Description
The SEP Implementation Specialist is responsible for ensuring the successful deployment of our Property Management System (PMS) solutions for enterprise customers. This includes analyzing customer needs configuring tailored PMS solutions performing system installations and upgrades and delivering training either onsite or remotely to ensure a smooth transition and positive user experience. The SEP Implementation Specialist ensures that our PMS solutions meet the unique specifications and functional requirements of our enterprise customers.
What Youll Do:
- Perform various PMS implementation projects at customer sites in hotel environments across Mexico the United States and internationally or remotely when necessary.
- Manage endtoend implementations by understanding user requirements assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations conducting onsite system testing providing user training and providing support after golive to ensure smooth operations of our Shiji PMS solution for our customers with a focus on quality and customer satisfaction.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams including Product and Development and follow through to ensure timely resolution.
- Analyze and clarify customer queries through troubleshooting and research using existing product documentation lab testing and other resources.
- Provide guidance to customers by addressing operational and applicationrelated inquiries and offering consultative support.
- Prepare and submit all required project reports daily and upon project completion to maintain accurate and uptodate project documentation.
- Attend regular trainings to remain uptodate with new and current developments of all Shiji PMS functions.
Qualifications :
Minimum Qualifications (knowledge skills and abilities):
- Bilingual in English and Spanish with the ability to communicate effectively in both languages
- Minimum four (4) years experience in Hotel Operations with a strong understanding of front desk operations housekeeping reservations and finance.
- Experience with hospitality PMS systems in a super user role demonstrating advanced knowledge of system functionalities troubleshooting and user support.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Experience in customerfacing roles with a passion for delivering exceptional service and ensuring customer satisfaction.
- Strong problemsolving skills with the ability to quickly understand and implement diverse IT solutions.
- Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to nontechnical customers.
- Must be available during evenings weekends and holidays as needed in line with project demands. Overtime compensation will be provided in accordance with Mexican labor law.
- Possession of a valid passport and willingness to travel within the Americas region and internationally with travel requirements of up to 80%; onsite durations may vary including periods of up to six weeks as needed for project execution.
Preferred Qualifications/Nice to Have:
- Bachelors Degree from an accredited college or university in a technical hospitality or business field
- Minimum two (2) years experience in installing Property Management Systems (PMS) and training endusers or experience working in IT related roles within a hotel.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
