Guest Services Supervisor
Guest Services Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Embark on a rewarding journey as a Front Desk Supervisor where youll be the linchpin of our guest experience ensuring smooth checkins personalized service and efficient problem resolution. In this pivotal role your leadership will set the tone for our front desk team creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.
- Oversee and assist in the checkin and checkout processes ensuring efficiency accuracy and a welcoming experience for guests.
- Supervise front desk staff providing guidance training and support to ensure exceptional customer service and adherence to policies and procedures.
- Monitor and manage room reservations ensure accuracy and availability and address discrepancies or special requests.
- Resolve guest inquiries concerns and issues promptly and professionally maintaining a positive and hospitable atmosphere at the front desk.
- Coordinate front desk operations during scheduled shifts ensuring appropriate staffing levels task delegation and smooth shift transitions.
- Act as a communication hub between guests and other hotel departments facilitating effective communication to enhance the overall guest experience.
- Maintain accurate records of guest interactions transactions and room availability and generate reports for management analysis and decisionmaking.
Qualifications :
- 2 years of hotel reception experience preferably in a 4 or 5star hotel
- Extensive knowledge of Google Applications including Gmail Calendar Tasks etc.
- Alice and Oprea experience preffered
- Previous supervisor experience is preferred
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
