Front Desk Agent
Front Desk Agent
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Job Description
Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from checkin to checkout.
- Greet guests upon arrival facilitate smooth checkin/checkout processes and provide information about hotel services amenities and policies.
- Handle room reservations confirm guest details assign rooms and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries concerns and requests promptly and professionally creating a positive and welcoming atmosphere.
- Process payments verify payment information and handle financial transactions accurately including cash handling and coordinating with the accounting department.
- Serve as a central point of communication relay messages between guests and other hotel departments and maintain accurate records of guest interactions and requests.
Qualifications :
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
