Customer Service Representative - Logistics
Customer Service Representative - Logistics
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Job Description
- Manage a portfolio of customers in EMEIA and oversee the order to cash process from contract entry to final customer invoice in order to reach optimal fulfillment.
- Build robust understanding of the contract to invoice process in Oracle and be capable of solving daytoday operational issues (e.g. invoice corrections credit memos goods returns etc.).
- Communicate proactively with customers to meet their export documentation requirements in a timely manner.
- Build close relationships with colleagues across all departments (e.g. sales customer service credit & accounting) in Europe & US as well as with designated external vendors (e.g. outer warehouse operators).
- Problem solve customer issues and logistics challenges; recommend solutions and discuss continuous improvement opportunities with peers and managers.
- Plan and coordinate transportation needs with logistical partners and build alignment with the sales team on tariffs and terms.
- Plan ahead and work closely with sales to anticipate credit holds and avoid order delays.
- Take initiative for frequent touch base with Sales (internal) and Logistics (external) to report on current state and future outlook of ongoing business activities.
- Setting up updating and maintaining accurate Customer Master and other records in ERP system and ensuring that data entries are performed timely and accurately
- Assisting in testing and implementation of new business processes and features
- Act as an extension of the sales team and maintain constructive relationships with customers internal parties (US CS team accounting etc) and external parties (logistic & warehousing parties).
- Maintain the momentum of delivery follow up on contract execution (call off schedule) and report deviations to sales managers
- Assume other activities projects and responsibilities as requested.
Qualifications :
EDUCATION AND EXPERIENCE:
- Bachelor degree ideally in logistics supply chain related discipline
- Minimum of 3 to 5 years of relevant customer service or logistics experience
- Fluency in spoken and written in English is required
- Knowledge of Oracle is an asset
- Affinity with EDI (Electronic data interchange) would be considered as an important asset
KEY COMPETENCIES:
- Microsoft Office (Excel / Word / Outlook)
- Problem analysis and problemsolving
- Decisionmaking
- Planning and organizing
- Initiative
- Flexibility
- Stress tolerance
Additional Information :
- We offer a competitive benefits package
- Opportunities for development and internal mobility
- Manager and leadership training biweekly L&OD webinars and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (wonderfulgiving.com) allowing you to donate company money to a cause of your choice
- Company which focuses on wellness and health
Wonderful Pistachios is the worlds largest vertically integrated pistachio processor and marketer. Grown in Californias Central Valley our highquality nuts can be found in stores nationwide and online under the flagship brands Wonderful Pistachios and Wonderful Pistachios No Shells. For more visit: or follow us on Facebook Instagram and Twitter.
Wonderful Pistachios is part of The Wonderful Company a successful fastgrowing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a longstanding commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit csr.wonderful.com.
Weve made Wonderful Pistachios Americas fastestgrowing snack brand. Weve turned pomegranates and POM Wonderful into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI Water is the No. 1 premium imported bottled water in America. JUSTIN Wine produces Californias topselling highend Cabernet Sauvignon. And Teleflora is the worlds leading floral delivery service. To learn more about The Wonderful Company its products and its core values visit or follow us on Facebook Twitter and Instagram.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.
#LILO1
EEO is the law click here for more information
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
