Head of Business Operations and Implementation
Head of Business Operations and Implementation
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Own the client relationships to assure 100% satisfaction.
- Ongoing communication with providers practices IDG operations team IDG leadership RCM accounting and vendors on daytoday related activities concerning releases features support etc.
- Implement metrics to measure performance of relationships.
- Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.
- Oversee the team that trains practices for new implementations to ensure smooth and successful golives.
- Oversee the team that provides ongoing training of all users and stakeholders.
- Manage the operating functions of the business ensuring the company runs with legality and conformity to established regulations.
- Manage relationships/agreements with external partners/vendors.
- Oversee marketing efforts to prospective practices.
Qualifications :
- Previous experience working for a healthcare software company specifically EHR and PM.
- Proven business operations experience managing areas such as client relations customer service training/implementation external partners/vendors compliance practice relations marketing and accounting.
- Prior experience building managing and developing various teams.
- Exceptional organization and communication skills.
- Technology savvy Advanced Microsoft Office skills and knowledge of project management tools (Jira MS Project etc.) and able to identify new technology to support operations.
- Previous project management experience surrounding golives
- Previous experience working with accounting managing the budget.
- #LISF1
Additional Information :
Job Type:
- Fulltime
- #LIREMOTE
Experience:
- 58 years (Required)
- Healthcare software (EHR and/or PM) experience (Required)
Education:
- Bachelors Degree (Required)
- MBA (Preferred)
eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
