Hygiene Director West Coast

The Hygiene Director is the mastermind of the offices service mix execution gaining case acceptance from the hygiene chair and the overall continuing care program. They work within the parameters set by the Clinical Board to develop continuously grow and improve a hygiene program for our patients that strives to help the hygienists understand and become proficient at practicing preventive dentistry. The Hygiene Director position plays an integral role in the business contributing to a smoothly running highmorale practice with a happy productive team and highlysatisfied patients. They are responsible for providing the best training coaching communication and support to the hygiene team while ensuring the front and back office work together to create the most efficient customerserviceoriented hygiene experience for all patients of record. In this position the Hygiene Director works to ensure that all systems affecting continuing care and case acceptance are done at a level of mastery based on best practices models and the leaders vision of success. 

The Hygiene Director may have duties involving HR needs for the hygiene team including but no limited to scheduling hiring and growth conferencing. 

The Hygiene Lead will work directly with the following: 

• Chief Clinical Officer 

• Clinical Excellence Partners 

• Hygiene Excellence Partners 

• Operations Directors 

• People Ops 

• Clinical Board 

Key Responsibilities 

• Fully utilize the analytics platform and provide weekly/monthly reports 

• Monitor KPIs and evaluate performance and identify areas for improvement 

• Collaborate with Ops Directors/CEPs to identify priority offices 

• Partner with the doctors to identify opportunities to improve the hygiene systems and processes hygiene protocols and philosophy 

• Monitor the Hygiene Excellence Partners engagement 

• Track and monitor Hygiene performance using the scorecard and provide quarterly reports to the Sr Hygiene Director/payroll 

• Maintain and update the appropriate job descriptions and personnel files 

• Maintain documents in SharePoint 

• Create monthly newsletters to keep Dental Hygienists uptodate 

• Create solution sets for scheduling perio protocol patient experience Recare efficiency and codiscovery 

• Support the overall vision goals and strategies for the Hygiene Department 

• Participate in 1:1s with HEPs and Hygiene Leads in the practice and provide support as needed 

• Lead and participate in HEP/Hygiene Lead alignment meetings 

• Provide support and input on PACA reviews for Dental Hygienists 

• Coach mentor and lead Dental Hygienists in the practice focusing on KPIs and benchmarks 

• Monitor Hygiene moral and communicate what is going right and/or concerns 

• Maintain Standard of Care and look for opportunities to coach 

• Monitor Service Mix Case Acceptance and recare efficiency 

• Ensure supplies and equipment are maintained for the hygiene team within budget guidelines 

• Maintain Vendor Relationships 

• Provide Hygiene training and focus on developing others 

Key Goals/Benchmarks of Role 

• Achieve hourly daily monthly and yearly office and hygiene production goals 

• Maintain a healthy percentage of production 

• Maintain a healthy service mix: 

• Perio Perio Maintenance Prophy Adjunctive Services 

• Maintain a healthy perio appointment percentage 

• Maintain Recare Efficiency >90% 

• Maintain the agreedupon level of Case Acceptance percentage 

• Hygiene Engagement & eNPS scores on OfficeVibe 

• Support the overall vision goals and strategies per the annual budget 

• Participate in 1:1s and stay engaged with Hygiene Excellence Partners 

Qualifications :

• Passion for excellence in the area of Dental Hygiene 

• Deep understanding of best practices for hygiene diagnosis and protocols to execute optimal hygiene treatment 

• Understanding of best practices for CDT code use within a hygiene protocol 

• Indepth knowledge of the hygiene courses that best support the hygiene team and when to have a team member attend 

• Influencing skills to direct Hygienists towards optimal patient care: 

• Ability to train on case acceptance for hygiene procedures 

• Ability to gain case acceptance from the hygiene chair for the doctor 

• Knowledge of practice management software as it pertains to hygiene treatment planning and the ability to convey information to the front office accurately and in ways that will help them motivate the patient for excellent dental care. 

• Overall understanding of office philosophy and systems 

• Teaching skills in regard to xray computer and other areas that are important to the hygiene department. 

• A full understanding of existing and emerging technologies that support ideal care 

• High level of ability to lead manage and coach others 

• Experience in conflict resolution and giving feedback on performance 

• Ability to align and train others on best practices   

• Able to identify issues and create solutions that are right for the team 

• Flexible Decisive and SolutionSeeking 

• Excellent Written and Verbal Communication 

• Relationshipbuilding skills with the doctor & team  

• Knowledge of hygiene & sterilization concepts 

• Time management attention to detail and organizational skills  

• Ability to multitask work efficiently and meet deadlines 

• Good listening and processing skills  

• Critical thinking and ability to make decisions quickly  

• Be open to give and receive constructive feedback  

• Work independently and collaboratively with the team 

• Dependability with commitments and able to meet deadlines 

• Computer skills typing skills knowledge base with multiple software systems 

• Understanding of emerging technologies that support ideal care 

Additional Information :

Equal Opportunity Employer 

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local law

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. May require up to 10% travel.  

Remote Work :

Yes

Employment Type :

Fulltime