Assistant Front Office Manager Overnight - Casual

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) Coverage is available for your ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Dont just live in the moment own your moment with 15 paid holiday/personal days per year 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties Friends & Family rates (5000 hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing: 

• Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
• Create a positive & engaging culture within the Rooms Operations
• Assist in regular training counseling and recoaching to ensure consistency of service standards.
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests.
• Complete thorough audits of all daily revenue and postings making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures including credit card and company charges to be forwarded to Accounts department.
• Complete relevant computer tasks in relation to Night Audit functions including posting room charges and daily room revenue.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure strict procedures are followed for all cash/credit check transactions accounting and banking procedures issue of keys and guest confidentiality.
• Apply necessary precautions with regards to the hotel safety and hygiene standards
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications :

Your experience and skills include:

• Previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations
• Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)

Remote Work :

No

Employment Type :

Contract