Executive Casino Host - Asian Markets
Executive Casino Host - Asian Markets
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for the continuous acquisition of new players from various markets to grow property player base and increase revenues particulary within Asian Markets. Assure customer retention and repeat business through telemarketing written correspondence direct contact and on/offsite events. Develop oneonone relationships with premium Asian Market players and provide exceptional guest service to cultivate and maintain VIP relationships.
Job Functions
- Develop a base of premium players and ensure they receive personal attention and quality service in accordance with the companys established marketing strategies.
- Recruit highlevel players through a variety of direct sales activities such as direct mail telemarketing referrals guest visitation and on/offsite events.
- Continuously develop and sustain personalized relationships with guests with increased focus on premium players.
- Respond to guests special requests as well as guest inquiries or concerns in a calm prompt and courteous manner.
- Issue complimentary services consistent with company and department policies.
- Participate in player development and marketing activities and events to ensure development of oneonone relationships and to cultivate guest loyalty.
- Represent the company in public relations and marketing efforts both on and offsite generating new and repeat business and helping to reaffirm the goals and objectives of the company.
- Continuously develop and sustain personalized relationships with guest with increased focus on premium players.
- Utilize telemarketing efforts to reactivate declined play
- Monitor all comps and ensures they are within the companys comping guidelines and procedures.
- Monitor revenue produced through marketing efforts.
- Miscellaneous duties as assigned.
Qualifications :
- Bachelors Degree or equivalent work experience in a related field.
- Five years experience in customer service preferably in the gaming industry.
- Excellent oral and written skills leadership skills as well as customer service and interpersonal skills.
- Must fluently speak read and write Vietnamese and English cultural competency required. Other Asian languages a plus.
- Must be flexible in work schedule.
- Proficiency in Microsoft Office applications and player tracking systems.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
