Global Quality Administrator- Customer Care Remote Friendly
Global Quality Administrator- Customer Care Remote Friendly
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Job Description
What would you be doing with us
During the past few years our company has grown like crazy we grew from a small startup to a global company. During this fast growth small local teams developed highly personalized solutions for their local operations. With the evolution of the teams the need has come to develop further the insights provided in real time to the different countries specifically directed at actions and strategy to take based on prescriptive and predictive analysis.
To do this we are
- Working with local structures across all countries leveraging the available data and tools to recommend the best next actions.
- Analyzing in real time how the countries are performing and making necessary corrections
- Ensuring clear and recurrent analysis to provide the best short and long term strategy to our local structures while taking in consideration the biggest bets in each country.
Joining as the Global Quality Administrator how will you make an impact
Create and maintain a quality framework directed towards
Improving the experience of our customers in every interaction
Deriving insights from global quality analysis that can be then translated into the proper departments.
Create frameworks that where
the efficiency of processes can be measured and automatized
AI is leveraged to process evaluations at scale
Maintaining continuous alignment on existing processes
Coordinating with local structures implementation of global processes
Analyzing local processes identifying differences and best practices and developing solutions and processes that fit the local needs
Working closely with other departments to ensure understanding of metrics as well as flag the needs of new metrics
Handling quality data throughout its lifecycle (Extract to publish)
Creating a better customer experience by understanding and driving actions which improve data collection process efficiency and/Or any step in the customer Journey
Being a storyteller: Being able to transmit data towards all types of audiences in a clear way
Producing recurrent operational events such as W/M/QBRS
Qualifications :
What will help you thrive
- Have 2 years or more of experience in project management analytics operations or other positions related to business development
- Have GREAT communication skills.You will be a part of a global team
- Are proactive and curious
- Are good with numbers and people equally
- Know Excel like a pro
- SQL Python or R are a plus
- Have analytical thinking and like creating reports
- Have experience with CRMs (Salesforce with be a plus)
- Have huge ease of learning new tools & skills
- Have a problemsolving mindset
- Speak English (Minimum C1)
Additional Information :
Getting to know each other What does the recruitment process look like
- 30 Interview with Giuliana Global Talent Partner
- SHL assessment (a numerical reasoning assessment standard practice for our hires)
- Business Case including a few days preparation time
- 60 Interview with the Hiring team to discuss your thoughts and findings exactly as if you were working here already.
- Offer (subject to references)!
What you will get in return
- Competitive salary appropriate to your experience.
- Private health plan.
- Share options plan after 6 months working with us.
- Free English classes.
- Hybrid working model.
- Unlimited access to the Ifeel emotional wellbeing tool .
- Free birthday to spend the day with your loved ones!
- Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
- Last but most important: an amazing team that will welcome you and support you along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
