Customer Success Team Manager Enterprise
Customer Success Team Manager Enterprise
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
As the Customer Success Team Manager Enterprise your primary responsibilities will be:
- Being in charge of the entire Customer Success Enterprise department in Brazil;
- Providing support in defining the business strategy;
- Creating and managing performance goals while making strategic decisions that contribute to the organizations development;
- Continuously enhancing processes and workflows related to Onboarding Engagement Retention and Upselling with a strong focus on increasing NRR;
- Developing the subset of team leadership to ensure they meet their targets in a positive work environment;
- Analyzing departmental data to identify trends areas for improvement and opportunities for enhancing the overall customer experience;
- Cultivating relationships with other departments and stakeholders (specially with the Product team) supporting projects that they may wish to implement within the department and occasionally participating in client negotiations.
Qualifications :
Requirements:
- Bachelors degree in a related field;
- Relevant experience in Customer Success Operations;
- CRM usage/management experience (such as HubSpot Salesforce etc.);
- Intermediate level of expertise in Excel;
- Fluency in both English and Portuguese speaking and writing;
- Strong experience in leading sizable and diverse enterpriselevel teams;
- A datadriven and detailoriented personality;
- Strong analytical and communication skills and a handson mentality;
- Capability of leading complex operational projects
Screening Process Steps:
- Resume review: at this first step we analyze your resume according to the requirements for the role;
- Talent Acquisition interview: the focus of this stage is the assessment of attributes and cultural fit as well as an opportunity for you to learn more about the company;
- Interview with the Hiring Manager: to further assess your professional experience and technical skills. The Hiring Manager will also be able to answer more of your questions about the position;
- Interview with COO Brazil;
- Business Case/Test: here we will check more of your knowledge and creativity;
- We provide feedback at all stages;
Additional Information :
- Our working hours are from Monday to Friday from 9 am to 6 pm;
- Need to work beyond your usual hours We have a compensatory time off system in place;
- For the commute we offer ValeTransporte;
- We offer Medical Dental and Group Life Insurance;
- Did you think your Pet would be left out Of course not! We offer Plano Pet which extends care to your furry companion;
- Access to the iFeel app for emotional comfort which combines traditional psychology with AI helping you through those tough days;
- ApoioPass offers free professional support and guidance in the psychological legal economic and social areas providing support for those more delicate issues;
- What about that fitness life We offer Gympass for you and 3 dependents! Because working out alone is really boring right
- Creditas: Payroll loan services eligible after 6 months of employment;
- Stock Options eligible after 6 months of employment (5 years grace period) YES! You become a shareholder;
- Everyone has a birthday right Our present for you is a Birthday Day Off so that you can celebrate the way you prefer with the ones you love the most. Also we celebrate our work anniversary as our own day off;
- Our work licenses are special here: in the event of the passing of loved ones we offer 10 days off; if your pet passes away we offer 2 days. Got Married: 7 days of rest! Did the baby arrive We offer 30 days for Dads and 6 months for Moms;
- For moms and dads on duty we have Daycare Assistance;
- We have a robust Partnership Club with discounts ranging from teaching institutions such as colleges and language learning services all the way to exclusive banking benefits;
- Do you like working here Then refer a friend or relative! We love having family and friends around! Our DocHunters Referral Program offers up to R$600 per person who stays with us for more than 6 months;
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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