SENIOR TECHNICAL ANALYST
SENIOR TECHNICAL ANALYST
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1 Vacancy
Job Description
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to selfsufficiency as quickly as possible.
Information Technology Services (ITS) is DSSs technology services organization. ITS mission is to support the daily emergent and longterm needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications including a variety of client eligibility and recertification systems case management systems housing systems employment/work engagement services revenue producing computer matches claiming systems and personnel systems.
The Center for Technology Ideation (CFTI) within the Enterprise Shared Services organization is responsible for standardizing ITS ability to assess both opportunity and impact of requests for IT services. These activities including technology ideation consultations solution design effort/time/cost estimates and preparation of assessmentrelated documentation. CFTI is charged with fostering a close partnership between Programs Business Units and ITS to ensure business needs are met with the right solution reduce risk associated with technology innovation increase adherence to the request intake process and help align ITS with industry best practices for system lifecycle management.
Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist to function as a Senior Technical Analyst who under the general direction of the Divisional Director with broad latitude for the exercise of independent initiative and judgment and drawing upon prior extensive work experience as an analyst will be responsible for developing a shared understanding of various technology needs across Programs and ITS and conducting comprehensive and consistent technical business analysis that feeds into the solution architecture design as well as project governance and funding documents.
The Senior Technical Analyst will:
Participate in and leads technical and functional design thinking activities such as workshops
interviews and immersion to gather information related to opportunity and impact assessments
of DSS/HRA/DHS program requests and to create a shared understanding between the business
and ITS. Collaborate with internal and external stakeholders to create deliverables such as journey
maps personas empathy maps stakeholder maps process flows etc. to connect current and
futurestate business processes to technical solutions and end user experiences.
Coordinate efficient and accurate highlevel technical systems analysis between various technology
teams based on functional business requirements and business objectives. Translate business needs
into technical artifacts for consumption by ITS technical teams. Review analyze and validate technical
specifications also created by other teams.
Partner with the Solution Architects and other ITS groups on the selection of appropriate technology
components for robust and scalable solutions and ensures consideration of industry best standards
as well as the total cost of ownership of proposed solutions.
Participate in the creation of documentation such as Business Cases and Certificates to Proceed (CP)
to secure agency funding for program requests through the contribution of solution descriptions as well
as level of effort cost and timeline estimates.
Hours/Shift:
Normal Business Hours
Qualifications :
1. A baccalaureate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and four years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
2. An associate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and six years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
3. A baccalaureate degree from an accredited college and eight years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
4. Education and/or experience which is equivalent to 1 2 or 3 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
