drjobs Assistant Grievance Manager

Assistant Grievance Manager

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1 Vacancy
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Job Location drjobs

East Elmhurst, NY - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The New York City Department of Correction (DOC) is an integral part of the Citys evolving criminal justice system participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees visitors volunteers and people in our custody. Importantly safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully reenter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7500 diverse professionals and knowledgeable experts.

The New York City Department of Correction has an exciting and challenging position for an individual to provide administrative support to the Executive Director of Constituent and Grievance Services. The Office of Constituent and Grievance Services (OCGS) functions as a bridge between the Department and the community at large providing a final resolution point for legitimate concerns regarding conditions of confinement dissemination of useful and timely information building community relationships enhancing public awareness promoting justice and positive change and fostering respect for all while supporting the Departments goals. Under executive direction of the Executive Director of Constituent and Grievance Services the incumbent will be responsible for the following duties:

Oversees the daytoday Grievance operations in the facilities and supervision of all Grievance
Coordinators/Officers; tour facilities monthly.
Assist the Executive Director in the preparation and execution of operation modifications.
Analyzes the degree of facility compliance relating to complaints departmental policies
procedures and regulations.
Participates in facility level hearings as needed conducts Preliminary Evidentiary Review
investigations oversees the grievance appeal process.
Monitors OCGS related entries in Service Desk and determines the complaint validation status
of grievance investigations.
Conducts training on grievance/electronic complaint related procedures and has general
knowledge of overall OCGS operations.
Assists with special projects and other responsibilities as required by the Executive Director.


Qualifications :

1. For Assignment Level I (only physical biological and environmental sciences and public health) A masters degree from an accredited college or university with a specialization in an appropriate field of physical biological or environmental science or in public health.
To be appointed to Assignment Level II and above candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical biological environmental or social science and one year of fulltime experience in a responsible supervisory administrative or research capacity in the appropriate field of specialization; or
2. A masters degree from an accredited college or university with specialization in an appropriate field of physical biological environmental or social science and three years of responsible fulltime research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least a masters degree in an appropriate field of specialization and at least two years of experience described in 2 above. Two years as a City Research Scientist Level I can be substituted for the experience required in 1 and 2 above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.


Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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