Customer Service Representative CE
Customer Service Representative CE
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.
We maintain building and resident safety and health
We create opportunities for New Yorkers through housing affordability
We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness Mayor Adams comprehensive housing framework. To support this important work the administration has committed $5 billion in new capital funding bringing the 10year planned investment in housing to $22 billion the largest in the citys history. This investment coupled with a commitment to reduce administrative and regulatory barriers is a multipronged strategy to tackle New York Citys complex housing crisis by addressing homelessness and housing instability promoting economic stability and mobility increasing homeownership opportunities improving health and safety and increasing opportunities for equitable growth.
Your Team:
The Office of Development leads the agencys effort to develop affordable housing through new construction and preservation of existing affordable housing. The Division of Housing Incentives offers tax incentives tax credits and zoning bonuses in order to facilitate affordable housing development and preservation.
The Division of Housing Incentives is composed of four units:
Compliance & Enforcement
Tax Incentives
Tax Credits
Inclusionary Housing
The Divisions Compliance & Enforcement (C&E) unit was created in 2017 as a result of a Mayoral mandate to ensure that residential property owners receiving 421a property tax benefits follow the laws regulations and agreements governing the tax benefit. C&E is staffed by two attorneys four paralegals an analyst supervisor ten analysts a customer service aide and an intake specialist and is headed by an Assistant Commissioner.
Your Impact:
To date C&Es work has resulted in over 3000 buildings coming into compliance with the requirements of the 421a program. This compliance effort still ongoing has directly impacted the occupants of over 63000 residential units that are now rentstabilized. As the Customer Service Representative you will directly assist owners seeking to bring their buildings into compliance benefitting tenants and the community with rentstabilized apartments. Many owners are not the original owners of the building who applied for and received 421a benefits therefore your assistance will be essential in helping them understand the program and their obligations.
Your Role:
As Customer Service Representative for C&E your primary responsibilities will be to respond to members of the general public promptly and courteously; track customer inquiries and provide owners file representatives and attorneys with status updates on pending compliance dockets in a timely manner including accessing HPDInfo to generate document checklists. You will also become knowledgeable and proficient in 421a program policies procedures and requirements in order to clearly and accurately respond to general inquiries and applicants having difficulty understanding the application process.
Your responsibilities include:
Respond to applicants owners and members of the general public promptly and courteously in person by telephone and by electronic means supporting 421a and other housing programs providing important community benefits;
Field inquiries to the C&E teams general email inboxes;
Escort clients to and from the reception area and conference room(s);
Log and scan all incoming mail;
Be knowledgeable and proficient in 421a program policies procedures and requirements in order to clearly and accurately respond to general inquiries and owners having difficulty understanding the application process and/or why their applications are incomplete;
Provide technical assistance to owners their file representatives and attorneys regarding the 421a program and its requirements;
Make recommendations on C&E policies and procedures relating to the customer service role;
Track customer inquiries and provide applicants owners file representatives and attorneys with status updates on their pending applications and compliance dockets in a timely manner including accessing the HPDInfo system to generate document checklists;
Help with data entry generally and inputting data into SharePoint specifically relating to incoming mail whether virtual or in hard copy;
Ensure that documents are received and properly recorded in a timely manner by entering application and tracking information into database(s) organizing and maintaining a filing system and opening sorting and distributing mail;
Provide authoritative interpretation of complex problems relating to building owners coming into compliance with the requirements of the 421a and other Housing Incentives programs; and
Assist the Assistant Commissioner and other senior staff with special projects as needed.
Preferred Skills:
Candidate should demonstrate strong verbal and written communication skills; be detailedoriented courteous efficient; function independently; work collaboratively; and be able to handle a fastpaced highpressure work environment. Candidate should have strong computer skills including proficiency in Microsoft Word and Excel and have excellent organizational and timemanagement skills. Fluency in additional languages besides English is a plus. The successful candidate will demonstrate the ability to multitask and followup/followthrough and the ability to move between distinct job responsibilities quickly and comfortably.
Qualifications :
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
