311 Assistant Training Associate
311 Assistant Training Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OPEN TO 311/OTI EMPLOYEES ONLY
The successful candidate will serve as an Assistant Training Associate reporting to the 311 Customer Service Center. Responsibilities will include: assist in communityrelated liaison functions between 311 and other city agencies; assist in research and analysis to support preparation and development of instructional materials and business communications to optimize customer interactions community support communications campaigns and other public services across multiple contact center channels; facilitate training activities customerfocused community programs and services and citywide public health initiatives; conduct meetings and presentations; and provide administrative support for communityfocused initiatives equitable service delivery and quality service across channels as well as liaison functions and continuous improvement efforts.
Qualifications :
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
