Exemptions Processing Manager

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEAs core responsibilities encompass the examination processing and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties residential multifamily construction new one to twofamily construction government entities and nonprofits as well as renters and homeowners including members of the clergy seniors people with disabilities and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents.

PEA is seeking an Exemptions & Abatements Processing Manager to lead a team of approximately 23 staff including supervisors in overseeing the accurate processing and management of applications for several personal property tax exemptions and abatement programs. These programs support vulnerable populations by ensuring property tax affordability for senior and disabled homeowners and renters in New York City.

This role combines strong leadership analytical expertise and process improvement skills. The ideal candidate will enhance operational efficiency manage complex projects and ensure that PEA meets its goals for timely and accurate processing of property tax benefits. Ultimately this role contributes to the timely and accurate completion of the NYC property tax roll.

Responsibilities

Oversee the daily operations of an applications processing unit including managing supervisors and their teams.
Establish measurable goals and ensure accountability for meeting servicelevel targets.
Evaluate existing policies and standard operating procedures (SOPs) to identify areas for improvement.
Recommend updates to address legislative and programmatic changes.
Lead initiatives to optimize processing workflows enhance operational efficiency and improve customer satisfaction.
Utilize datadriven insights to streamline operations and address application backlogs.
Collaborate with the division trainer to develop and deliver comprehensive training programs.
Facilitate a crosstraining program to equip staff with indepth knowledge of personal exemptions and abatement policies.
Ensure team expertise in handling escalated customer service inquiries.
Prepare and monitor statistical data and reports to track the units performance and goals.
Utilize reporting tools and metrics (e.g. Mayors Management Report) to ensure timely and accurate KPI reporting.
Conduct periodic integrity checks on processing data and identify opportunities for automation or system enhancements.
Serve as lead liaison with internal and external stakeholders including PEAs Customer Service team Legal Affairs Division External Affairs the Office of the Taxpayer Advocate and other city agencies regarding programs rules and oversight.
Ensure resolution of escalated issues in collaboration with external stakeholders legal advocates and other departments.
Coordinate with community outreach teams to ensure accurate tracking and processing of applications submitted as a result of public events.
Manage special projects and assignments from senior management including policy development and datadriven initiatives.
Collaborate with IT and Compliance personnel to ensure proprietary databases (e.g. Property Tax System and SmartFile) meet NYC and NYS statutory requirements.
Support the implementation and monitoring of updates for all publicfacing applications related to property tax benefit programs.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications :

Level I

1. A masters degree from an accredited college or university in social science economics statistics computer science data analysis geography sciences technology engineering mathematics (STEM) or a closely related field with at least 12 credits or five courses in economics public policy econometrics statistics mathematics engineering geography or computer science.

2. A baccalaureate degree from an accredited college or university as described in 1 above and two years of fulltime professional experience performing statistical analysis and programming work in any of the areas described in 1 above.

Level II

1. A masters degree from an accredited college or university in social science economics statistics computer science data analysis geography sciences technology engineering mathematics (STEM) or a closely related field with at least 12 credits or five courses in economics public policy econometrics statistics mathematics engineering geography or computer science.

2. A baccalaureate degree from an accredited college or university as described in 1 above and two years of fulltime professional experience performing statistical analysis and programming work in any of the areas described in 1 above.

Special Note:

To be eligible for placement in Assignment Level II individuals must have in addition to meeting the minimum requirements at least one year fulltime work experience in a related field or a masters degree from an accredited college or university in the areas described in 1 above with at least 12 credits or three advanced courses in economics public policy econometrics statistics mathematics engineering geography or computer science.

Level III

1. A masters degree from an accredited college or university in social science economics statistics computer science data analysis geography sciences technology engineering mathematics (STEM) or a closely related field with at least 12 credits or five courses in economics public policy econometrics statistics mathematics engineering geography or computer science.

2. A baccalaureate degree from an accredited college or university as described in 1 above and two years of fulltime professional experience performing statistical analysis and programming work in any of the areas described in 1 above.

Special Note:

To be eligible for placement in Assignment Level III individuals must have in addition to meeting the minimum requirements of Level II at least three years fulltime work experience in a related field or a Doctorate degree from an accredited college or university in the areas described above with at least 12 credits or three advanced courses in economics public policy econometrics statistics mathematics engineering geography or computer science.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime