Remote Conferencing Specialist
Remote Conferencing Specialist
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Job Description
THE POSITION
EXD/CSI/CSD division is looking for a Remote Conferencing Specialist who will be responsible for preparing assisting with setting up and operating the audiovisual tools for remote conferencing. The Remote conferencing specialist will report directly to the Head of Conferencing and Interpretation Systems.
Main Responsibilities
Remote Conferencing
- From the information provided by the corporate Conference Room Management System (CRMS) organise and schedule service requests (audio video and web conference) in coordination with the remote conferencing team.
- Provide premium technical and personal support for teleconferences involving senior staff including hardware needs.
- Provide advice and support to meeting organisers in preparation of and during remote conferences and highlevel meetings.
- Organise training sessions for users and provide followup guidance.
- Maintain a telephone hotline for clients dedicated to remote conferencing services in collaboration with the other team members.
- Support meeting organisers in the use of the Conference Room Management System (CRMS) and adjust invoice items as necessary.
Hardware Management
- Undertake regular checks of equipment and report on the status of audiovisual equipment assets.
- Ensure that equipment is maintained and repaired as needed and ensure a curative first level of maintenance.
- Participate in the technical installations in selfservice meeting rooms.
- Provide user support documentation for audiovisual equipment.
- Manage onsite work by subcontractors (integrators installers suppliers).
- Contribute to projects to upgrade the systems used in the conference rooms in collaboration with the Digital Knowledge and Information Service (DKI).
Other responsibilities
- Track and report regularly on remote conferencing activity providing insights based on Key Performance Indicators (KPIs)
- Contribute innovative ideas for improving services (both technical and organisational).
- Stay abreast of new remote conferencing technologies and innovations (audio video and web conferencing) and their implementation.
- Resolve complex technical issues to respond to clients demands.
- Participate in other tasks connected to the units activities as needed.
Qualifications :
Ideal candidate profile
Academic background
- A university degree or a higher technical qualification preferably in web IT technologies or multimedia.
Professional background
- A minimum of five years professional experience in multimedia and remote conferencing technologies notably:
- the provision of support and training to premium users of complex IT tools (e.g. audio video and web).
- in the operation development or maintenance of web applications.
- Experience working in a multicultural environment would be an advantage.
Tools
- Excellent knowledge of broadcasting audioconferencing and videoconferencing tools.
- Excellent knowledge of one or more of the main professional web conferencing applications such as WebEx Skype for Business Teams Zoom.
- Excellent knowledge of the Microsoft Office suite.
- General knowledge of videoconferencing endpoints and H323 SIP infrastructures.
- General knowledge of operating systems (Windows Mac OS).
- General knowledge of standard configurations systems and office tools.
- Basic knowledge of computer networks and IP telephony.
- Basic knowledge of multilanguage web communication solutions.
- Basic knowledge of web interactive tools and applications (Chatting Polling Voting) and Digital event platforms.
- Basic knowledge of videoediting software (Da Vinci Resolve Adobe Premire Final Cut)
Languages
- Fluency in one of the two official OECD languages (English and French) and knowledge of the other with a commitment to reach a good working level.
Core Competencies
- OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 2); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 2).
- There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
- To learn more about the definitions for each competency for levels 13 please refer to OECD Core Competencies.
Contract duration
- Fixed term of two years (with the possibility of renewal)
Closing Date
This vacancy will be filled as soon as possible and applications should reach us no later than midnight 5 January 2025 (CEST).
Selection Process
For retained candidates written tests/videorecorded interviews are foreseen in January 2025 and panel interviews are planned for February 2025.
Additional Information :
- Depending on level of experience monthly salary starts at either 4 994.93 EUR plus allowances based on eligibility exempt of French income tax.
- Click here to learn more about what we offer and why the OECD is a great place to work.
- Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD our workplace environment and many other policies supporting staff in their daily life.
The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of OECD member countries irrespective of their racial or ethnic origin opinions or beliefs gender sexual orientation health or disabilities.
The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
