Support Engineer
Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you ready to be the problemsolving powerhouse behind cuttingedge technology driving innovation and ensuring seamless operations as a Support Engineer
As part of our Digital & Data team youll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service both from a minor feature and service improvement perspective including the implementation of change to reduce/prevent specific issues automate processes and improve overall service stability.
The role sits within Digital Operations which one of our fastest growing capabilities providing live operational support to our clients. As a Digital Operations Support Engineer you will be working in a team responsible for ensuring bugs are analysed and fixed within defined time frames according to SLAs; identifying and implementing features that will ensure continuous improvement of client applications.
You will be working alongside colleagues on L1 and L2 teams or as part of a dedicated L3 support team in larger multisupplier settings.
Qualifications :
For our Digital Operations Support Engineers we are looking for Engineers highly skilled in Java who can identify problems and develop solutions; implement new features and seek to continually improve client applications. Were interested in the following skills and experience:
Ability to resolve root cause analysis and troubleshoot solutions
Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
Experience in using monitoring tools specifically Grafana & Kibana
High level of technical skills across the following technology stack:
Java 8
MVC JDBC and RESTful
Building tools such as Ant Maven and Gradle
Using a range of technologies and libraries in the Java ecosystem
Using fundamental tools and languages E.g. SQL Unix CLI tools PowerShell Shell Scripting HTML and CSS
External and embedded databases relational and NoSQL E.g. MongoDB MySQL Flink Cassandra SQL Server Postgres. Developing schema for supporting business logic and data
Experience in working across production and nonproduction instances of services
Experience of transitioning services from Project/Development into Live Operational Support
Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team
We know the skillgap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.
Apply today by completing our online application
Additional Information :
Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds identities and minds embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity bringing ingenuity to life.
Find out more about Life at PA here.
We are dedicated to supporting the physical emotional social and financial wellbeing of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charitybased initiatives
- Annual performancebased bonus
- PA share ownership
- Tax efficient benefits (cycle to work give as you earn)
We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
#LIIC2
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
